Casualty Claims Adjuster, Attorney Represented - Hybrid

Liberty Mutual Insurance•Lake Mary, FL

14h•$57,000 - $85,000•Hybrid

About The Position

The Casualty Claims Adjuster, Attorney Represented investigates, manages, and resolves Bodily Injury claims assigned directly with injured parties, while also assisting with service to policyholders. The role involves evaluating coverage, liability, and damages, negotiating and settling claims within prescribed authority levels, and maintaining accurate claim files throughout the investigation and resolution process. Applicants must reside within 50 miles of the Lake Mary, Florida, or Suwanee, Georgia office. The role starts January 11, 2027. It follows a hybrid arrangement, with several in-office days per month during the first few months after virtual training and a standard minimum of two in-office days per month thereafter. Additional office attendance may be required for special meetings a few times a year. Attendance and active engagement during training are mandatory.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Growth mindset and ability to adapt to change, including new standard work and tools.
Ability to obtain proper licensing as required.
Reside within a 50-mile radius of the Lake Mary, Florida, or Suwanee, Georgia office.
Reliable attendance and active engagement during mandatory training.

Nice To Haves

Basic knowledge of legal liability, general insurance policy coverage, and State Tort Law.
Liability experience or policy and claims knowledge.
Bachelor’s degree.

Responsibilities

Investigate and evaluate coverage, liability, and damages, and settle Bodily Injury claims directly with injured parties within prescribed authority levels.
Proactively contact injured parties through various means to listen, empathize, and make early settlement offers when appropriate.
Identify potentially suspicious claims and refer them to SIU; identify opportunities for third-party subrogation.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as needed and advise on appropriate courses of action.
Send and respond to written, telephone, and SMS text inquiries to pursue claim resolution.
Ensure reserves are adequate.
Maintain the security of claim financial processing and information in claim files.
Use loss management tools and techniques to support accurate decision-making.
Keep claim files updated with clear documentation of investigation, evaluation, and negotiation status throughout the claim life cycle.