Commercial Casualty Adjuster - Represented

Kemper•Alpharetta, AL

About The Position

Kemper’s Commercial Casualty Adjuster – Represented investigates, evaluates, and negotiates attorney-represented bodily injury and uninsured motorist commercial vehicle claims of varying complexity. The role requires advanced claim-handling skills, including interpreting commercial vehicle policies, and strong analytical abilities, knowledge of relevant venues, attention to detail, and the ability to work independently and collaboratively. The adjuster investigates claims, develops strategies to resolve coverage, liability, injury, and property damage issues, reviews policy provisions and other records to determine coverage, and makes financial decisions within authority limits. The role includes developing and implementing negotiation strategies, analyzing represented bodily injury claims, researching applicable statutes and case law, and documenting claim progress and reserves. The adjuster may attend legal proceedings, mentor and train staff, and collaborate across departments to move claims toward resolution.

Requirements

High school diploma or equivalent.
At least three years of casualty claim experience in the auto insurance industry.
Proficiency with basic computer skills, including Microsoft Office Suite and web-based applications.
Obtain and maintain state-required licensing where applicable.
Initiative, sound judgment, and discretion.
Comprehensive understanding of insurance policies and relevant state laws and regulations governing auto insurance claims.
Time-management skills to meet claim-resolution deadlines.
Strong analytical skills to evaluate claim information, assess damages, and make informed liability and settlement decisions.
Effective verbal and written communication skills for interacting with stakeholders.
Excellent customer service skills.
Excellent negotiation skills for resolving disputes and reaching agreements.

Responsibilities

Investigate claims of varying complexity, including policy language, limits, and bodily injury, using investigative tools and following claims and state regulatory guidelines and departmental procedures.
Develop comprehensive strategies to identify and resolve coverage, liability, injury, and property damage issues efficiently and accurately.
Review policy provisions, endorsements, complex legal relationships, and other records to verify applicable coverage and make financial decisions within authority limits.
Develop and implement negotiation strategies when communicating settlement-related information to insureds, claimants, attorneys, body shop personnel, medical providers, and other parties.
Attend depositions, mediations, arbitrations, pre-trials, trials, and other legal proceedings when needed.
Analyze represented bodily injury claims; research and interpret injury-related statutory provisions and case law; assess points of impact and vehicle damage relative to claimed injuries; obtain prior injury information, releases, and medical reports; conduct injury-specific research; document treatment history; and develop settlement strategies.
Document claim progression thoroughly and set bodily injury reserves to maintain accurate and organized claim records.
Mentor and provide training to staff.
Collaborate with other departments to move claims toward final resolution.
Perform other duties as assigned.