Field Property Claims Adjuster-Grand Rapids, MI (Surrounding Kent County Area)
About The Position
Under general supervision and following standard procedures, the Field Property Claims Adjuster uses independent judgment to investigate, evaluate, and resolve or dispose of general property, casualty, and/or workers compensation claims. The role determines the extent of company liability and may evaluate coverage, compensability, liability, and damages in accordance with policy provisions. The position is for Grand Rapids, Michigan, and the surrounding Kent County area. The adjuster investigates claims, determines validity and liability, gathers and reviews information, and manages claims within defined authority. The role may involve extensive interaction with insureds, agents, claimants, attorneys, and other service providers, including conducting interviews or scene inspections and attending settlement conferences or trials. The adjuster may also contribute to project teams and provide training and guidance to junior staff.
Requirements
- Two to four years of related experience and/or training, or an associate's degree from a two-year college or technical school, or an equivalent combination of education and related experience/training.
- Ability to perform each essential duty satisfactorily.
- Knowledge, skills, and abilities representative of those needed to perform the job's duties.
Responsibilities
- Follow corporate policies, procedures, and fair claims handling practices.
- Investigate claims to determine validity and extent of liability.
- Obtain information needed to investigate and evaluate cases by corresponding with agents, insureds, claimants, witnesses, and others.
- Review and evaluate documentation, including applications, reports, and statements.
- Monitor appropriate claim outcomes through a self-audit process.
- Provide superior customer service to policyholders and agents, ensuring appropriate and timely resolution of claims service issues.
- Ensure legal, regulatory, and fair claims handling compliance.
- Set or recommend reserves based on claim investigation results.
- Manage, evaluate, and conclude claims within defined authority.
- Prepare and maintain claim reports.
- Conduct in-depth interviews and/or scene inspections when needed.
- Attend settlement conferences and/or trials when needed.
- Contribute to project objectives as a member of project teams when needed.
- Train and guide junior staff and provide input to management regarding their performance when needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
