Field Property Claims Adjuster

Liberty Mutual • Shakopee, MN

19h • Onsite

About The Position

The Field Property Claims Adjuster helps customers navigate claims and recover after damage to their homes. The position involves daily local travel to insured homes in and around Shakopee, Minnesota, to assess damage in person and provide customer support. Candidates should live in or near the territory. The role is primarily field-based, with occasional desk assignments, and may include catastrophe duty. A sign-on bonus is available for experienced, actively licensed new hires.

The role includes a comprehensive five-month training program consisting primarily of virtual and on-the-job learning, plus two short in-person sessions in Weeks 4 and 7 at the Lewisville, Texas office. Limited overnight travel for training and team meetings is typically less than 10%. Mileage is reimbursed, and employees may qualify for a company-provided vehicle after meeting mileage requirements.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to independently manage workload and exercise good judgment.
• Strong written and oral communication and interpersonal skills.
• Computer skills and ability to work with multifaceted systems.
• Bachelor’s degree or equivalent experience, and at least one year of directly related experience.
• Ability to obtain proper licensing as required.
• Ability to manage competing priorities and organize the workday.
• Strong time-management and organizational skills.
• Demonstrated understanding of building construction principles.
• Ability to travel locally to insured homes in and around Shakopee, Minnesota; candidates should live within or near the area.

Nice To Haves

• Active claims license and experience, for eligibility for the sign-on bonus.

Responsibilities

• Investigate and evaluate property claims onsite to resolve coverage and damage issues.
• Prepare complete repair estimates for covered damage, including inspecting roofs, attics, crawl spaces, and basements as needed.
• Independently handle moderate to complex claims from first notice of loss through final closure while managing workload.
• Work in a vehicle in the field daily and occasionally handle assignments from a desk.
• Explain loss coverage and assist policyholders with itemizing damage, arranging emergency repairs, and making additional living arrangements.
• Coordinate vendor services, including contractors, emergency repair providers, cleaning services, and replacement services.
• Potentially perform catastrophe-duty assignments.

Benefits

• Sign-on bonus for experienced and actively licensed new hires.
• Mileage reimbursement.
• Potential eligibility for a company-provided vehicle after meeting mileage requirements.
• Comprehensive benefits and workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level