Field Property Claims Adjuster

Liberty Mutual Insurance • Nashville, TN

1d • $57,000 - $96,000 • Onsite

About The Position

The Field Property Claims Adjuster helps customers navigate claims and recover after damage to their homes. The role involves traveling locally to insured homes within Nashville, Tennessee (37216) and surrounding areas to assess damage in person and provide customer support. Candidates should live within or near the territory.

The adjuster investigates and evaluates property damage, resolves coverage issues, and prepares repair estimates for covered damage. Work is primarily in the field, with occasional desk assignments. The position includes a comprehensive five-month training program consisting mainly of virtual and on-the-job learning, two short in-person sessions at the Lewisville, Texas office during weeks four and seven, and typically less than 10% overnight travel for training and team meetings. Mileage is reimbursed, and a company-provided vehicle may be available after mileage requirements are met. A sign-on bonus is offered to experienced, actively licensed new hires.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to independently manage workload and exercise good judgment.
• Strong written and oral communication and interpersonal skills.
• Computer skills and ability to work with multifaceted systems.
• A bachelor's degree or equivalent experience, and at least one year of directly related experience.
• Ability to obtain proper licensing as required.
• Ability to manage multiple competing priorities and organize the workday.
• Strong time management and organizational skills.
• Demonstrated understanding of building construction principles.

Responsibilities

• Investigate and evaluate property claims onsite, resolve complex coverage and damage issues, and prepare complete repair estimates for covered damage.
• Inspect roofs, attics, crawl spaces, and basements for damage, including accessing roofs by ladder when necessary.
• Independently handle moderate to complex claims from first notice of loss through final closure while managing workload.
• Work in a vehicle in the field daily and occasionally handle assignments from the desk.
• Explain coverage of loss and assist policyholders with damage itemization, emergency repairs, and additional living arrangements.
• Coordinate vendor services, including contractors, emergency repair, cleaning, and replacement services.
• Respond to catastrophe duty when called upon.

Benefits

• Sign-on bonus for experienced and actively licensed new hires.
• Mileage reimbursement.
• Potential eligibility for a company-provided vehicle after mileage requirements are met.
• Comprehensive benefits.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level