Field Property Claims Adjuster
About The Position
The Field Property Claims Adjuster helps customers navigate claims and recover after damage to their homes. The role involves traveling locally to insured homes within Henrico, Virginia (23231), and surrounding areas to assess property damage in person and provide customer support. Candidates should live in or near the assigned territory. Most workdays are spent in the field, with occasional desk-based assignments. The adjuster handles moderate to complex claims independently from first notice of loss through final closure, investigates coverage and damage issues, and prepares repair estimates for covered damage. Inspections may require accessing roofs by ladder and examining attics, crawl spaces, and basements. The role also involves explaining coverage, assisting policyholders with damage itemization, emergency repairs, and additional living arrangements, and coordinating with vendors. New hires participate in a comprehensive five-month training program consisting primarily of virtual and on-the-job learning, plus two short in-person sessions at the Lewisville, Texas office during weeks four and seven. Overnight travel for training and team meetings is limited, typically less than 10%. Mileage is reimbursed, and a company-provided vehicle may be available once mileage requirements are met. The adjuster may be called upon for catastrophe duty. A sign-on bonus is available for experienced, actively licensed new hires.
Requirements
- Working knowledge of claims handling procedures and operations.
- Proven ability to provide exceptional customer service.
- Effective negotiation skills.
- Ability to independently manage workload and exercise good judgment.
- Strong written and oral communication and interpersonal skills.
- Computer skills and ability to work with multifaceted systems.
- A bachelor’s degree or equivalent experience, and at least one year of directly related experience.
- Ability to obtain required licensing.
- Ability to manage competing priorities and organize the workday.
- Strong time-management and organizational skills.
- Demonstrated understanding of building construction principles.
- Should live within or near Henrico, Virginia (23231), and surrounding areas.
Nice To Haves
- An active claims license and experience qualify new hires for the offered sign-on bonus.
Responsibilities
- Investigate and evaluate property damage and coverage issues onsite, including preparing complete repair estimates for covered damage.
- Inspect roofs, attics, crawl spaces, and basements as needed to identify damage.
- Handle moderate to complex claims independently from first notice of loss through final closure while managing workload.
- Work in a vehicle in the field daily and occasionally handle assignments from a desk.
- Explain loss coverage to policyholders and assist with damage itemization, emergency repairs, and additional living arrangements.
- Coordinate vendor services, including contractors, emergency repair, cleaning, and replacement services.
- Respond to catastrophe duty when called upon.
Benefits
- Mileage reimbursement
- Potential access to a company-provided vehicle after meeting mileage requirements
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
- Employee Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
