Field Property Claims Adjuster

Liberty Mutual Insurance • Redmond, WA

1d • $57,000 - $113,000 • Onsite

About The Position

The Field Property Claims Adjuster helps customers navigate the claims process after damage to their homes. The role involves traveling locally to insured homes in Redmond, Washington (98052), and surrounding areas, to assess damage in person and provide customer support. Candidates should live within or near the assigned territory.

The position is primarily field-based, with most workdays spent in the local territory and occasional desk assignments. A comprehensive five-month training program includes primarily virtual and on-the-job learning, two short in-person training sessions at the Lewisville, Texas office during weeks four and seven, and limited overnight travel for training and team meetings, typically less than 10%. Mileage reimbursement is offered; an employee may qualify for a company-provided vehicle after meeting mileage requirements. A sign-on bonus is available for experienced, actively licensed new hires. Catastrophe duty may be required.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to independently manage workload and exercise good judgment.
• Strong written and oral communication and interpersonal skills.
• Computer skills and ability to work with multifaceted systems.
• Bachelor’s degree or equivalent experience, and at least one year of directly related experience.
• Ability to obtain proper licensing as required.
• Ability to handle competing priorities and organize the workday.
• Strong time-management and organizational skills.
• Demonstrated understanding of building construction principles.
• Candidates should live within or near Redmond, Washington (98052), and the surrounding assigned territory.

Responsibilities

• Investigate and evaluate property damage onsite, resolve complex coverage and damage issues, and prepare complete repair estimates for covered damage.
• Access roofs by ladder and inspect attics, crawl spaces, and basements to identify damage.
• Independently manage moderate to complex claims from first notice of loss through final closure.
• Manage daily workload while working in a field vehicle and occasionally handling assignments from a desk.
• Explain loss coverage to policyholders and assist with damage itemization, emergency repairs, and additional living arrangements.
• Coordinate vendor services, including contractors, emergency repair, cleaning, and replacement services.
• Travel locally to insured homes within the assigned territory and provide in-person customer support.
• Attend required training sessions and travel for training and team meetings.
• May be called upon for catastrophe duty.

Benefits

• Mileage reimbursement
• Potential eligibility for a company-provided vehicle after mileage requirements are met
• Sign-on bonus for experienced and actively licensed new hires
• Benefits supporting employees’ life and well-being
• Workplace flexibility
• Professional development opportunities
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level