Field Property Claims Adjuster

Liberty Mutual Insurance • Quincy, MA

1d • $65,000 - $109,000 • Onsite

About The Position

The Field Property Claims Adjuster helps homeowners navigate claims and recover after property damage. The role involves traveling locally to insured homes in Quincy, Massachusetts (02171), and surrounding areas, to assess damage in person and provide customer support. Candidates should live in or near the territory.

The adjuster investigates and evaluates property damage and coverage issues, prepares estimates for covered repairs, and handles moderate to complex claims independently from first notice of loss through final closure. The work is primarily field-based, with occasional desk assignments. Inspections may require accessing roofs by ladder and examining attics, crawl spaces, and basements. The adjuster explains coverage, helps policyholders itemize damage and arrange emergency repairs or additional living accommodations, and coordinates with vendors such as contractors, emergency repair providers, cleaning services, and replacement services. Catastrophe duty may be required.

The position includes a comprehensive five-month training program consisting primarily of virtual and on-the-job learning, plus short in-person sessions in weeks four and seven at the Lewisville, Texas office. Limited overnight travel for training and team meetings is typically less than 10%. Mileage is reimbursed, and a company vehicle may be available after mileage requirements are met. A sign-on bonus is available for experienced, actively licensed new hires.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to independently manage workload and exercise good judgment.
• Strong written and oral communication and interpersonal skills.
• Computer skills and ability to work with multifaceted systems.
• A bachelor's degree or equivalent experience, and at least one year of directly related experience.
• Ability to obtain proper licensing as required.
• Ability to handle competing priorities and organize the workday.
• Strong time-management and organizational skills.
• Demonstrated understanding of building construction principles.

Responsibilities

• Investigate and evaluate property damage and coverage issues onsite, and prepare complete repair estimates for covered damage.
• Inspect roofs, attics, crawl spaces, and basements as needed to identify damage.
• Manage moderate to complex claims independently from first notice of loss through final closure.
• Work in a vehicle in the field daily and occasionally handle assignments from a desk.
• Explain coverage of loss and help policyholders itemize damage, arrange emergency repairs, and make additional living arrangements.
• Coordinate vendor services, including contractors, emergency repair, cleaning, and replacement services.
• Be available for catastrophe duty when called upon.

Benefits

• Sign-on bonus for experienced and actively licensed new hires.
• Mileage reimbursement.
• Potential eligibility for a company-provided vehicle after mileage requirements are met.
• Comprehensive benefits supporting employees' lives and well-being.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level