Field Property Claims Adjuster

Liberty Mutual • Redmond, WA

21h • Onsite

About The Position

The Field Property Claims Adjuster helps homeowners navigate claims and recover after property damage. The role involves local travel to insured homes in Redmond, Washington (98052), and surrounding areas, where the adjuster assesses damage in person and provides customer support. Most workdays are spent in the assigned territory, with occasional desk assignments. The adjuster may work from a vehicle in the field daily and may be called upon for catastrophe duty.

The position includes a comprehensive five-month training program consisting primarily of virtual and on-the-job learning, plus two short in-person sessions at the Lewisville, Texas office during weeks four and seven. Limited overnight travel for training and team meetings is typically less than 10%. Mileage is reimbursed, and a company-provided vehicle may be available after mileage requirements are met. A sign-on bonus is available for experienced, actively licensed new hires.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to independently manage workload and exercise good judgment.
• Strong written and oral communication and interpersonal skills.
• Computer skills and ability to work with multifaceted systems.
• A bachelor's degree or equivalent experience, and at least one year of directly related experience.
• Ability to obtain proper licensing as required.
• Ability to handle competing priorities and organize the workday.
• Strong time-management and organizational skills.
• Demonstrated understanding of building construction principles.

Responsibilities

• Investigate and evaluate claims onsite, resolving complex coverage and damage issues and preparing complete repair estimates for covered damage.
• Inspect roofs, attics, crawl spaces, and basements for damage, including accessing roofs by ladder when needed.
• Independently handle moderate to complex claims from first notice of loss through final closure while managing workload.
• Explain loss coverage and assist policyholders with damage itemization, emergency repairs, and additional living arrangements.
• Coordinate vendor services, including contractors, emergency repairs, cleaning, and replacement services.
• Work in the field within the assigned local territory and occasionally handle assignments from the desk.
• Participate in catastrophe duty when called upon.

Benefits

• Sign-on bonus for experienced and actively licensed new hires.
• Mileage reimbursement.
• Potential eligibility for a company-provided vehicle after mileage requirements are met.
• Comprehensive benefits.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level