Claims Adjuster

AIG Insurance • Atlanta, GA

8d • Onsite

About The Position

The Casualty Claims Analyst IV on the Lexington and AIG Programs team investigates, evaluates, and negotiates general and auto liability claims while providing a high standard of customer service. The role requires prompt contact with insureds and follow-up to ensure timely, accurate reserving and claim resolution. The position primarily works in the office, with flexibility to collaborate from home or in the office.

The Claims team supports AIG policyholders through losses and uses technical and market knowledge of risks, business practices, and legal and regulatory requirements to deliver consistent claim outcomes. This position works with brokers, insureds, underwriters, mediators, and defense counsel to manage claims efficiently and cost-effectively.

Requirements

• At least 2 years of auto and general liability claims experience.
• Experience resolving moderate-severity injury claims.
• Experience evaluating coverage and writing coverage letters.
• Excellent interpersonal and organizational skills, including the ability to manage multiple tasks and competing priorities.
• Ability to work independently, handle multiple tasks simultaneously, and exercise good judgment.
• Ability to collaborate and manage work when working at home or in the office in a flexible work environment.
• Effective decision-making skills, including the ability to recognize, analyze, and improve claims performance against standards and goals.
• Knowledge of claim-handling procedures and best practices.
• Property and casualty licenses are required; the posting states they must be obtained within 6 months of hire and also states required licenses must be obtained within 90 days.
• A bachelor’s degree or equivalent work experience.

Nice To Haves

• Garage claims experience.
• Experience handling self-insured retentions, surplus lines coverages, and partnering with MGAs.
• Multi-state adjuster licenses.

Responsibilities

• Investigate, evaluate, and negotiate general and auto liability claims.
• Contact insureds promptly and follow up to complete timely and accurate reserves and claim resolution.
• Analyze coverage and evaluate liability and damages.
• Establish accurate reserves throughout the life of each claim file.
• Maintain and manage a diary system to efficiently manage and resolve cases.
• Communicate file updates and reserves to brokers, insureds, and underwriters when appropriate.
• Attend mediations to resolve cases.
• Participate in roundtables to discuss reserves and strategy and manage assigned claim inventory.
• Manage the litigation process and defense counsel to achieve timely and cost-effective outcomes.

Benefits

• A Total Rewards Program with benefits focused on health, wellbeing, financial security, and professional development.
• Continuous learning and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level