Associate Claims Adjuster, Commercial Automobile

Liberty Mutual Insurance•Boston, MA

17d•$50,000 - $94,000•Hybrid

About The Position

Under direct supervision, the Associate Claims Specialist develops the knowledge and skills needed to investigate claims, determine liability or compensability, evaluate losses, negotiate settlements, and manage an inventory of commercial property/casualty and disability claims. The role includes a comprehensive training program, one-on-one mentoring, and on-the-job training. The employee assists in providing service to policyholders and customers on mid-sized and/or large commercial accounts. This is a hybrid position; candidates within 50 miles of select offices are expected to work in the office twice a month.

Requirements

Effective interpersonal, analytical, and negotiation abilities.
Ability to communicate information clearly and concisely with an appropriate level of detail.
Demonstrated ability to build and maintain effective relationships.
Demonstrated success in a professional environment.
Effective analytical skills to gather information, analyze facts, and draw conclusions, normally acquired through a bachelor's degree or equivalent.
Licensing may be required in some states.
Complete an application assessment related to the skills needed for the role; it takes approximately 35 minutes, with no time limit.

Nice To Haves

Success in a customer service or retail environment.
Knowledge of legal liability, insurance coverage, and medical terminology.

Responsibilities

Investigate new claims by reviewing initial reports and supporting materials, identifying appropriate first contacts to gather information, referring tasks to auxiliary units as needed, and documenting the claim file.
Establish action plans based on case facts, best practices, protocols, jurisdictional issues, and available resources.
Manage an inventory of property/casualty and disability claims, including workers' compensation, general liability, commercial automobile, property, and group benefits claims; evaluate compensability, liability, and losses; and negotiate settlements within prescribed limits.
Establish accurate loss cost estimates using available resources, special service instructions, and market protocols.
Confirm or deny coverage based on investigation findings and advise policyholders on appropriate courses of action.
Use loss management techniques and other resources, including the Immediate Contact Plan, L9 check, Disability Management, open-end release, and first-call settlements.
Update claim files and provide comprehensive reports as required.