Claims Adjuster- Associate

Independence Pet Group • Chicago, IL

5d • Remote

About The Position

Doubtless Pet Insurance Partnerships – North America is seeking a Claims Adjuster- Associate who reports to the Supervisor, Claims. The role investigates, evaluates, and settles insurance claims, determines policy coverage for claimed losses, and establishes appropriate compensation amounts. It is a full-time, non-exempt position paying $22 per hour, eligible for overtime, and open to U.S. residents. The work is remote in the United States. Days and hours are determined by business needs, with hours agreed between the employee and director.

The adjuster works with veterinary hospitals and policyholders to review a pet’s medical history and establish a baseline of health. The role investigates and processes assigned claims, verifies coverage and compensation under the policy, updates the Explanation of Benefits (EOB), pays and closes claims, and may request medical records and communicate with clients and providers during treatment.

Requirements

• One year of relevant experience working in a veterinary clinic.
• Meet one of the education or qualification alternatives: an associate degree or equivalent work experience (one year of relevant experience is equivalent to one year of college), or certification as a Certified Veterinary Technician (CVT) or registration as a Registered Veterinary Technician (RVT).
• Have and maintain an adjuster’s license, or obtain one within 90 days of hire.
• Be a resident of the United States.

Responsibilities

• Work with veterinary hospitals and policyholders to review a pet’s medical history and determine a baseline of health.
• Investigate and process assigned insurance claims.
• Verify policy coverage and appropriate compensation amounts.
• Update the Explanation of Benefits (EOB), pay claims, and close them.
• Request medical records from providers when needed.
• Communicate with clients and providers during treatment when needed.
• Perform other duties and responsibilities as assigned.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Basic life insurance at no cost to the employee.
• Company-paid short-term and long-term disability.
• 12 weeks of 100% paid parental leave.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA).
• Retirement savings plan.
• Personal paid time off.
• Paid holidays and a company-wide Wellness Day off.
• Paid time off to volunteer at nonprofit organizations.
• Pet-friendly office environment.
• Commuter benefits.
• Group pet insurance.
• On-the-job training and skills development.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree