Claims Adjuster- Associate

Independence Pet Group • Chicago, IL

7d • Remote

About The Position

Independence Pet Holdings is a corporate holding company established in 2021 that manages a portfolio of pet health brands and services throughout North America. Doubtless Pet Insurance Partnerships – North America is seeking a Claims Adjuster- Associate to investigate, evaluate, and settle insurance claims. The position determines policy coverage for claimed losses and the appropriate compensation amount, and reports to the Supervisor, Claims.

This is a full-time, remote position open to United States residents. Workdays and hours will be determined by business needs and discussed between the employee and director. The role pays $22 per hour at hire, is non-exempt, and is eligible for overtime.

Requirements

• One year of relevant experience working in a veterinary clinic.
• Meet one of the following education or credential requirements: an associate’s degree or equivalent work experience (one year of relevant experience is equivalent to one year of college); Certified Veterinary Technician (CVT); or Registered Veterinary Technician (RVT).
• Have and maintain an adjuster’s license, or obtain one within 90 days of hire.
• Must be a United States resident.

Responsibilities

• Work with veterinary hospitals and policyholders to evaluate and review a pet’s medical history and determine a baseline of health.
• Investigate and process assigned insurance claims, verify coverage, and determine compensation amounts in accordance with the insurance policy.
• Update the Explanation of Benefits (EOB), pay claims, and close claims.
• Order medical records from providers as needed.
• Communicate with clients and providers during treatment as needed.
• Perform other duties and responsibilities as assigned.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Basic life insurance at no cost to the employee.
• Company-paid short-term and long-term disability.
• 12 weeks of 100% paid parental leave.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA).
• Retirement savings plan.
• Personal paid time off.
• Paid holidays and a company-wide Wellness Day off.
• Paid time off to volunteer at nonprofit organizations.
• Pet-friendly office environment.
• Commuter benefits.
• Group pet insurance.
• On-the-job training and skills development.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree