Adjuster Jobs

About The Position

Requirements

• 1+ years of previous customer service experience required
• Ability to assess property damages and accurately determine claim coverage
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely
• Ability to work independently and manage time efficiently in a virtual work environment
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions
• Must pass a background investigation
• May require obtaining an adjuster and/or appraiser license within 60 days of hire, including passing an additional background check with the Department of Labor

Nice To Haves

• Previous industry experience is highly desired
• Proficiency in using Xactimate and other relevant software for virtual assessments is preferred

Responsibilities

• Virtually inspect damages
• Investigate coverage
• Prepare estimates
• Settle claims promptly and accurately
• Interact with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration
• Communicate through voice calls, email, and text messages
• Handle water loss claims
• Perform detailed reviews of damage and interpret policies to determine coverage
• Use phone, emails, and video chat with customers to facilitate a fast, fair, and easy claims process
• Offer customers their preference of communication to discuss claim needs and provide updates
• Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants
• Utilize multiple tools, including estimate tools, job aids, and additional settlement platforms
• Execute policies along policy agreements
• Maintain a clear record of work in a claims system
• Ensure timely and accurate documentation is completed

Benefits

• Comprehensive training program
• Ongoing training opportunities for continuous improvement