Senior Workers Compensation Claims Adjuster - New England

Gallagher•Quincy, MA

3d•Remote

About The Position

Gallagher Bassett is hiring a Senior Workers Compensation Claims Adjuster to handle workers compensation claims involving New England jurisdictions: Connecticut, Maine, Rhode Island, Massachusetts, New Hampshire, and Vermont. The role is eligible for fully remote work and requires applicable adjuster licensure in the states where claims are handled. The adjuster investigates, evaluates, and resolves complex claims by analyzing exposure, planning appropriate actions, and making informed decisions. The role involves communicating with parties throughout the claims process, providing empathetic customer service to claimants on clients’ behalf, and partnering with clients to improve claims management. Claims must be handled in accordance with client and corporate policies, procedures, statutory and regulatory requirements, and ethical standards. The adjuster documents and communicates claim activity in a timely and efficient manner. Gallagher describes its culture as collaborative and people-first, with a focus on meaningful work, colleague well-being, and career development.

Requirements

High school diploma.
At least 5 years of related claims experience.
Appropriate license and/or certification in all states where claims are handled.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.

Nice To Haves

Bachelor’s degree.

Responsibilities

Analyze claims exposure, determine appropriate courses of action, and resolve claims.
Investigate, evaluate, and resolve complex workers compensation claims using analytical skills and informed decision-making.
Communicate extensively with parties involved in the claims process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Partner with clients to deliver solutions and enhance the claims management process.
Handle claims in accordance with client and corporate policies, procedures, industry practices, statutory and regulatory requirements, and ethical standards.
Document and communicate claims activity accurately, timely, and efficiently.
Think critically, solve problems, and plan and prioritize tasks to serve clients and claimants effectively.