Senior Claims Adjuster Workers Compensation

Gallagher•Orlando, FL

19h•Remote

About The Position

At Gallagher Bassett, the Senior Claims Adjuster Workers Compensation role supports clients and claimants through challenging moments by managing claims with empathy, precision, and partnership. This is a fully remote position covering Florida, Georgia, and North Carolina; an active state adjuster license or reciprocal license is required. The adjuster investigates, evaluates, and resolves complex workers compensation claims, including lost-time/indemnity and litigated claims. The role involves analyzing claim exposure, determining appropriate courses of action, communicating with parties involved in the claims process, and delivering customer service to claimants on behalf of clients. Claims must be handled in accordance with client and corporate policies and procedures, industry practices, and statutory, regulatory, and ethical requirements. The adjuster documents and communicates claim activity promptly and efficiently and partners with clients to improve claims management processes. Gallagher describes its workplace as collaborative and people-first, with accessible leadership, career development and ongoing learning, comprehensive benefits programs, and opportunities to do meaningful work with global reach and local impact.

Requirements

High school diploma.
At least 3 years of related claims experience.
At least 3 years of experience adjusting workers compensation desk claims, including lost-time/indemnity and litigation.
Appropriate active adjuster license or certification for all states in which claims are handled; a state license or reciprocal license is required.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.
Jurisdictional experience in Florida, Georgia, and North Carolina.

Nice To Haves

Bachelor's degree.

Responsibilities

Investigate, evaluate, and resolve complex workers compensation claims, including lost-time/indemnity and litigated claims.
Analyze claims exposure, make decisions, plan appropriate courses of action, and resolve claims.
Interact with parties involved in the claim process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Handle claims in accordance with client and corporate policies and procedures, accepted industry practices, and statutory, regulatory, and ethical requirements.
Document and communicate claim activity timely and efficiently.
Partner with clients to deliver solutions and enhance the claims management process.
Think critically, solve problems, and plan and prioritize work to serve clients and claimants.