Casualty General Liability Property Damage Adjuster

COR Partners•Remote GA 37.5, GA

About The Position

The Casualty General/General Liability Property Adjuster is a field adjuster in the Atlanta, Georgia market, within the National Casualty Practice, reporting to the Casualty Claims Manager. This regular, full-time, exempt position manages liability losses across a variety of business classes, determining and communicating the extent of liability and damage. The adjuster supports clients’ obligations to policyholders and claims-processing functions by evaluating coverage issues, liability, damages, risk transfer, litigation, and settlement matters within assigned authority and applicable legal and regulatory requirements. Assignments may include large or complex property-damage losses involving multiple claimants and exposures exceeding $250,000. The role investigates and evaluates claims through field visits, interviews, site inspections, document and contract review, and other fact-finding methods. It applies knowledge of insurance policies, construction, and affected industries to assess coverage, liability, and damages; prepare estimates and reports; and provide recommendations. The adjuster collaborates with clients, attorneys, experts, vendors, and other claims professionals, and may attend trials, arbitration, alternative dispute resolution, and negotiations. The position also contributes to training and mentoring less experienced adjusters and supports business development for general liability services.

Requirements

Bachelor’s degree in a related field or demonstrated equivalent experience.
Active license or ability to obtain licensure in multiple jurisdictions.
Proficiency with office software, including Microsoft Office Suite and Adobe.
Ability to use word-processing, spreadsheet, and database software.
Sound understanding of claims adjudication processes.
Advanced knowledge of casualty claims law and jurisdictional issues.
Experience performing code investigations.
Thorough understanding of estimate building through Xactimate.
Thorough understanding of the Commercial General Liability Policy Form and applicable forms and endorsements.
Ability to draft coverage letters with minimal supervision.
Strong research and investigative abilities.
Excellent negotiating, conflict-resolution, and persuasion abilities.
Ability to analyze, interpret, synthesize, prioritize, and report pertinent information, distinguishing essential from non-essential information.
Excellent written and oral communication skills.
Sound time-management and organizational skills.
Basic mathematical and statistical skills.
Ability to interpret policies and other written technical information.
Trustworthiness, integrity, personal accountability, and adherence to ethical and professional standards.
Commitment to confidentiality and discretion when handling sensitive information.
Strong service orientation and customer-service skills.
Commitment to professional and personal growth and development.
Team-oriented work style.
Ability to travel overnight and for extended periods occasionally.
Ability to perform required physical activities, including climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, and feeling; may need to lift up to 50 pounds, including a ladder.
Ability to drive periodically and safely operate a motor vehicle for work, read detailed hard-copy and electronic documents, and communicate by speaking and hearing in person and by telephone.

Nice To Haves

Five to ten years of experience in related claims handling is preferred.
Thorough knowledge of commercial and residential construction industries; basic knowledge of the automotive and transportation industry is desirable.
Working toward subject-matter expertise in contractor liability, construction defect, homeowner liability, professional liability, or product liability.
Ability to serve as a trainer for others in the organization.

Responsibilities

Determine appropriate investigation methods and scope for assigned claims, including field visits, phone contact, document collection, interviews, statements, site inspections, measurements, and estimates.
Conduct property inspections and photograph claim sites to document and substantiate losses or damage.
Investigate claims in varied property and business settings and assess losses caused by events such as weather, construction defects, and fire.
Interview claimants and consult experts and other relevant parties to fully and accurately assess losses.
Interpret insurance policies, evaluate coverage, liability, and damages, establish loss estimates, provide coverage recommendations, and draft coverage letters when requested.
Work with expert witnesses, attorneys, underwriting staff, investigators, vendors, and carrier examiners to investigate claims and support evaluations.
Verify the accuracy of collected and reported information and identify potential fraud.
Follow applicable policies, procedures, practices, laws, regulations, and professional standards, using sound judgment in recommendations and evaluations.
Prepare clear, accurate, thorough, and concise reports and letters with conclusions and recommendations for insurance carriers.
Use software such as Xactimate to prepare accurate estimates.
Attend trials, arbitration, alternative dispute resolution, and face-to-face negotiations as required.
Monitor the quality of services provided by appraisers, law firms, and other experts or consultants.
Ensure liability assessments include appropriate and relevant information about statutes.
Investigate, evaluate, and negotiate complex claims, including contractor liability, products liability, homeowner liability, and multi-party construction defect claims.
Identify claims whose complexity warrants escalation to a more senior adjuster.
Identify and address third-party liability and tender opportunities through investigation or contract interpretation.
Work with the Business Development and Marketing department to identify opportunities and clients to grow general liability business.
Develop subject-matter expertise in one or more liability loss types and assist with training and mentoring other adjusters.
Maintain accurate field notes, journal entries, and time and expense records, and submit reimbursement reports in accordance with applicable policies and standards.
Apply time-and-expense and fee-for-service procedures according to client agreements.
Support team and organizational goals, assist coworkers, participate in approved special assignments, and maintain positive cross-departmental working relationships.
Protect confidential, proprietary, and sensitive information and uphold Engle Martin’s values.
Maintain required state licensure and comply with state insurance regulations and other applicable laws, regulations, and standards.