Liability Claims Adjuster III (Casualty Adjuster)

TWAY Trustway Services•Birmingham, AL

5d•Hybrid

About The Position

The Liability Adjuster III manages a caseload involving complex coverage and liability issues, including claims involving serious injuries. The role requires thorough investigations to gather sufficient information for informed coverage and liability decisions. The adjuster develops exposures and evaluates injury claims fairly and equitably based on damages, the insurance contract, company policies, and applicable state laws. This is a hybrid position requiring periodic in-office presence at the Birmingham, Alabama location.

Requirements

Ability to work in a fast-paced, automated production environment.
Excellent communication, interpersonal, and customer service skills.
Leadership abilities and the ability to make autonomous decisions based on multiple facts.
Demonstrated team-building and coordination skills.
Ability to partner with management to identify and address operations, customer service, and underwriting issues.
Solid planning and organizational skills, including time management, prioritization, and attention to detail.
Demonstrated ability to accomplish goals through influence management.
Excellent PC skills.
Maintain any required professional licenses and associated continuing education.

Nice To Haves

At least 2 years of experience in attorney-represented bodily injury claims and significant knowledge of complex coverage issues and statutory requirements.
Undergraduate college degree and/or professional designation; equivalent work experience will be considered.

Responsibilities

Investigate and evaluate coverage, liability, and damages while handling all lines of coverage for personal automobile policies.
Evaluate and negotiate fair and equitable settlements and obtain proper closing documents.
Maintain proper reserves on all pending claims.
Maintain a current diary on all claims and review and address mail according to departmental goals.
Maintain a 1:1 closing ratio.
Control expenses.
Provide excellent customer service to external customers and other company departments.
Meet and maintain company file-handling goals and procedures.
Properly use the PTS system and understand its features and functionality.
Attend available seminars and classes relevant to the position and its duties.
Perform other duties as assigned by the Manager or Supervisor.