Liability Claims Adjuster III (Casualty Adjuster)
About The Position
The Liability Adjuster III handles a caseload involving complex coverage and liability issues, including claims with serious injuries. The role requires thorough investigations to gather sufficient information for informed coverage and liability decisions. The adjuster develops exposures and evaluates injury claims fairly and equitably based on damages, the insurance contract, company policies, and applicable state laws. This is a hybrid position requiring periodic in-office presence at the company’s Birmingham, Alabama location. The adjuster handles personal automobile claims across all lines of coverage, negotiates settlements, maintains reserves and claim documentation, and provides customer service to external customers and internal departments.
Requirements
- Ability to work in a fast-paced automated production environment.
- Excellent communication, interpersonal, and customer service skills.
- Leadership abilities and the ability to make autonomous decisions based on multiple facts.
- Demonstrated team-building and coordination skills.
- Ability to partner with management to identify and address operations, customer service, and underwriting issues.
- Solid planning and organizational skills, including time management, prioritization, and attention to detail.
- Demonstrated ability to accomplish goals through influence management.
- Excellent PC skills.
- Maintain any required professional licenses and associated continuing education.
Nice To Haves
- At least 2 years of experience in attorney-represented bodily injury claims and significant knowledge of complex coverage issues and statutory requirements.
- Undergraduate college degree and/or professional designation; equivalent work experience will be considered.
Responsibilities
- Investigate and evaluate coverage, liability, and damages when handling all lines of coverage for personal automobile policies.
- Evaluate and negotiate fair and equitable settlements and obtain proper closing documents.
- Maintain proper reserves on all pending claims.
- Maintain a current diary on all claims and review and address mail in accordance with departmental goals.
- Maintain a 1:1 closing ratio.
- Control expenses.
- Provide excellent customer service to external customers and other company departments.
- Meet and maintain company file-handling goals and procedures.
- Properly use the PTS system and understand its features and functionality.
- Attend available seminars and classes relevant to the position and its required skills.
- Perform other duties as assigned by the Manager or Supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
