Casualty Claims Adjuster
Berkley•Phoenix, AZ
•Hybrid
About The Position
The Casualty Claims Adjuster is a key contributor to the Berkley One brand and is responsible for the quality, timely handling, and professional resolution of moderately complex claims. The role requires technical claims, organizational, and time-management skills, along with self-direction and exceptional customer service. The position handles personal lines homeowners, liability, medical/PIP, bodily injury, and auto physical damage claims.
Requirements
- Bachelor's degree or equivalent work experience.
- Property, liability, injury, and auto physical damage claims technical skills.
- Organizational skills.
- Time-management skills.
- Self-direction.
- Exceptional customer service.
- Skills in coverage analysis, investigation, reserving, claim resolution, negotiation, coverage research, claim file documentation, and file inventory management.
Responsibilities
- Handle assigned first- and third-party personal lines homeowners, liability, first-party medical/PIP, third-party bodily injury, and auto physical damage claims of moderate complexity.
- Manage claims through coverage analysis, investigation, reserving, and resolution.
- Identify and address coverage issues; investigate causes and exposures; set timely reserves; and develop detailed action plans.
- Negotiate and convey claim settlements within authority limits.
- Establish the validity of claims through coverage research and contact with policyholders, claimants, and outside parties.
- Research and locate information and documentation needed to investigate, evaluate, and resolve claims.
- Write denial letters, Reservation of Rights letters, and other correspondence.
- Maintain an effective diary system and document claim file activities according to established procedures.
- Proactively manage file inventory to ensure timely case resolution.
- Provide exceptional customer service to insureds, agents, and internal and external customers.
- Perform administrative functions, including expense accounts and time-off reporting, as required.
Benefits
- Competitive compensation plan.
- Robust benefits package for full-time regular employees.
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What This Job Offers
Job Type
Full-time
