Senior Commercial General Liability Property Damage Claims Adjuster

Brookfield Wealth Solutions, Ltd•Omaha, NE

1d•Onsite

About The Position

Argo Group is seeking a senior claims adjuster to adjudicate moderately complex commercial general liability property damage claims. The role may be based in the Omaha or New York City office, and reports to the General Property Damages Claims Manager in New York. It is a 100% in-office position, with work performed at a designated company office during standard business hours. Employees in any Clearbrook office may apply and remain in their current location. The adjuster works under limited technical direction and broad authority, resolving claims that may significantly affect departmental results. The role includes coverage analysis, thorough investigation, litigation management, reserve review, negotiation, reporting, workload management, and identification of claims trends and loss drivers. Adjusters are empowered to develop creative, individualized solutions and work collaboratively with colleagues, clients, business partners, and senior management. Applicants must be legally authorized to work in the United States; employment visa sponsorship is not available.

Requirements

Licensed Claims Examiner as required by state; must be licensed or able to obtain a license quickly in each jurisdiction requiring one to adjudicate first-party claims within 120 days. A New York State license is needed.
Bachelor’s degree from an accredited university; two or more insurance designations or four additional years of related general liability property damage claims experience beyond the minimum may substitute for the degree.
At least five years of experience adjudicating commercial general liability property damage claims.
Ability to work independently and exercise sound judgment and discretion on matters of significance.
Excellent communication skills and ability to build lasting relationships.
Excellent evaluation and strategic skills.
Strong claim negotiation skills and a proactive, pragmatic approach to negotiation.
Strong customer focus.
Effective time management and ability to prioritize while managing multiple tasks and deadlines.
Ability to articulate the financial value of work to stakeholders at different levels of clients’ businesses, potentially including CEOs.
Ability to produce expected results, find solutions through adversity, and maintain a solution-focused approach.
Flexibility, resourcefulness, and ability to thrive in a fast-paced, constantly changing environment.
Ability to develop and maintain productive relationships with clients, business partners, and organizational peers, with timely and meaningful information exchange.
Curiosity and willingness to explore options rather than rely on conventional thinking.
Ability to use listening and questioning techniques to gather information from insureds and claimants.
Understanding of claim settlement dispute resolution mechanisms, such as arbitration and mediation, and when to use them.
Proficiency in Microsoft Office Suite and other business-related software.
Fluent English reading and writing ability and polished, professional written and verbal communication skills.
Desire for continued professional development through continuing education and self-development.
Legal authorization to work in the United States; employment visa sponsorship is unavailable.

Nice To Haves

Working knowledge of Guidewire ClaimsCenter and ImageRight is strongly preferred.
A license in Florida, Georgia, or Texas may facilitate obtaining reciprocal licenses in other states.

Responsibilities

Adjudicate moderately complex commercial general liability property damage claims within broad limits and authority.
Solve difficult problems requiring an understanding of a broader set of issues.
Report claims trends and developments to senior management and underwriters.
Analyze claim forms, policies, endorsements, client instructions, and other records to determine whether losses are covered.
Promptly and thoroughly investigate claims, including interviewing involved parties.
Manage claims in litigation.
Maintain timely diaries and complete tasks to support favorable financial outcomes and timely resolution.
Create and review reserves in accordance with market practices and Argo's reserving policy.
Identify loss drivers and claims trends and use data analysis and improved claim management to reduce claim frequency and severity.
Identify, assign, and coordinate expertise resources to assist with case resolution.
Prepare reports for claim file documentation.
Apply creative solutions that produce the best financial outcome.
Negotiate timely and effectively, using a range of negotiation styles and working within assigned limits to provide cost-effective solutions.
Process mail and prioritize workload.
Conduct telephone calls and written correspondence with insureds, claimants, and other parties.