Property Damage Claims Adjuster, Garage

Brookfield Wealth Solutions, Ltd•Chicago, IL

5d•$78,300 - $110,500•Onsite

About The Position

Argo Group is seeking a Property Damage Claims Adjuster, Garage, to adjudicate commercial Garage Property Damage claims and deliver strong results for clients. The position is based at one of the company offices in Omaha, Nebraska; Albany, New York; Richmond, Virginia; Chicago, Illinois; or New York City, New York. It is 100% in-office, with work on-site during standard business hours, five days a week. The role reports to a manager based in Denver. Working under technical direction and within significant limits and authority, the adjuster handles claims with higher technical complexity and an impact on departmental results. The role involves gathering and analyzing information, investigating and resolving claims, managing litigated cases, setting reserves, coordinating expertise resources, negotiating settlements, documenting files, and communicating with insureds, claimants, senior management, and underwriters. The adjuster also analyzes claims trends and loss drivers to help reduce claims frequency and severity. The position requires sound independent judgment, strong customer focus, business acumen, effective communication and negotiation, and the ability to manage multiple priorities in a fast-paced environment. Argo describes its claims work as challenging, diverse, and impactful, with adjusters empowered to develop creative solutions. The claims team works collaboratively in a flat organizational structure, and the company encourages innovation and employee suggestions.

Requirements

At least two years of experience adjudicating first- and third-party commercial Property Damage claims.
Bachelor’s degree from an accredited university; two or more insurance designations or four additional years of related experience adjudicating environmental claims beyond the minimum experience may substitute for the degree.
Licensed Claims Examiner: must be licensed, or able to obtain a license within 120 days, in each jurisdiction requiring a license to adjudicate first-party claims.
Good business acumen, including understanding how an insurance company operates and how the role affects profitability for Argo Group and its customers.
Practical knowledge of commercial claims and a strong customer-service focus.
Ability to work independently and exercise sound judgment and discretion on significant matters.
Excellent communication skills and ability to build lasting, productive relationships.
Strong evaluation, strategic, and claim negotiation skills; ability to take a proactive and pragmatic approach to negotiation.
Effective time-management and workload-prioritization skills while handling multiple tasks and deadlines.
Ability to explain the financial value of work at multiple levels within clients’ businesses, including to a CEO.
Strong execution, flexibility, resourcefulness, and ability to thrive in a fast-paced environment undergoing change.
Client focus and ability to determine client needs and provide value-added solutions.
Curiosity and willingness to consider options beyond conventional approaches.
Proficient in Microsoft Office Suite and other business-related software.
Fluent English reading and writing ability.
Desire for continued professional development through continuing education and self-development.
Legally authorized to work in the United States; employment visa sponsorship is not available.

Nice To Haves

Prior experience with ImageRight, Guidewire, and ClaimsCenter is strongly preferred.
Experience with Guidewire is strongly preferred.

Responsibilities

Adjudicate commercial Garage Property Damage claims of higher technical complexity within assigned limits and authority.
Gather, analyze, and investigate information to resolve claims and issues.
Report claims trends and developments to senior management and underwriters.
Identify loss drivers and claims trends, using data analysis and improved claim management to help reduce claims frequency and severity.
Analyze claim forms, policies and endorsements, client instructions, and other records to determine whether losses are covered.
Investigate claims promptly and thoroughly, including interviewing all involved parties.
Manage claims in litigation.
Manage the claim diary and complete tasks to move cases toward the best financial outcome and timely resolution.
Set claim reserves appropriately.
Identify and coordinate expertise resources to assist with case resolution.
Prepare reports and document claim files.
Develop creative solutions that produce the best financial outcome.
Negotiate promptly and effectively, using appropriate negotiation styles to find cost-effective solutions within assigned limits.
Process mail and prioritize workload.
Complete telephone calls and written correspondence with insureds, claimants, and other parties.
Use listening and questioning techniques to gather information from insureds and claimants.
Recognize appropriate mechanisms for resolving claim settlement disputes, including arbitration and mediation.