Property Damage Claims Director

Warrior Insurance Network•Bedford Park, IL

1d•Onsite

About The Position

The Auto Property Damage Director oversees the overall productivity and personnel of an Auto Property Damage Unit. The role ensures compliance with state-mandated claims handling guidelines, appropriate understanding of policy language and coverages, and proper claim investigation and conclusions. It also monitors production, staff development, and the quality of files assigned to the unit. This is an on-site position in Bedford Park, Illinois. First Chicago Insurance Company describes a competitive benefits package for full-time employees.

Requirements

At least 5 years of auto liability property damage claims experience.
At least 3 years of experience supervising or managing auto claims adjusters.
Strong technical and administrative background in auto claims handling.
Ability to work independently on technical and administrative matters in accordance with company policies and procedures.
Background in personnel selection, goal setting, monitoring performance, and communicating performance results.
Good leadership, training, and development skills.
Excellent communication, interpersonal, and organizational skills.
Ability to pass written examinations where required by state statutes to become a licensed claim adjuster or supervisor.

Nice To Haves

Non-standard insurance experience is a plus but not required.
Fluency in Spanish is a plus but not required.

Responsibilities

Lead, motivate, and direct unit auto adjusters.
Conduct file and diary reviews to monitor adjuster work, ensure appropriate documentation, promote fair claim settlement practices, and maintain company quality standards.
Set appropriate claim authority levels based on coverage determinations and investigation, and approve settlement checks within authority.
Review reports and support procedures that improve claim settlement, customer service, and quality and quantity levels.
Oversee implementation and monitoring of procedures to ensure effectiveness and compliance.
Determine department or unit training needs and establish and participate in programs addressing personnel and process training.
Identify systems issues or concerns and suggest enhancements.
Manage unit administrative functions, including reviewing and directing new losses; setting performance objectives and monitoring results; conducting performance appraisals; reviewing files for payment approvals above adjuster authority and transferring files to appropriate areas; holding individual and unit meetings; and reviewing and directing claim activity related to Department of Insurance and customer inquiries.
Ensure compliance and customer service regulations and initiatives are met.