Garage Property Damage Claims Adjuster

BP&C•Chicago, IL

7d•Onsite

About The Position

Argo Group is seeking a highly capable Garage Property Damage Claims Adjuster to join their team. This role will be based in an office in Omaha, NE, Albany, NY, Richmond, VA, Chicago, IL, or Los Angeles, CA. The position is 100% in-office, requiring candidates to work on-site during standard business hours. The role reports to a manager based in Denver and focuses on adjudicating commercial Garage Property Damage claims to provide excellent results for clients. The claims handled are for the specialized underwriting business of Argo Group, which offers Garage Liability Insurance.

Requirements

Good business acumen (understanding how an insurance company works and makes money, and how the role impacts profitability for Argo Group and customers).
Practical knowledge of commercial claims.
Exceptional customer service focus.
A minimum of two years' experience adjudicating first and third party commercial Garage Property Damage claims.
Bachelor’s degree from an accredited university.
Licensed Claims Examiner (Based on state) - Must be licensed or have the ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first party claims within 120 days.
Must work independently and demonstrate the ability to exercise sound judgment.
Excellent communication skills and the ability to build lasting relationships.
Excellent evaluation and strategic skills.
Strong claim negotiation skills.
Ability to take a proactive and pragmatic approach to negotiation.
Must possess a strong customer focus.
Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business, which may include CEO.
Ability to regularly exercise discretion and independent judgment with respect to matters of significance.
Demonstrates inner strength, courage to do the right thing, and demonstrates it daily.
Strong focus on execution in getting things done right.
Proven ability to consistently produce and deliver expected results to all stakeholders.
Ability to find a way to achieve success through adversity.
Being solution-focused (not problem-focused).
Thinking with a global mindset first.
Client focus – the ability to effectively determine specific client needs and to provide value-added solutions.
Flexibility, ability to thrive in change, being resourceful on your own.
Ability to develop and maintain productive relationships with clients, business partners, and organizational peers with a focus on timely and meaningful exchanges of information.
Exhibit natural and intellectual curiosity to consistently explore and consider all options, not governed by conventional thinking.
Uses listening and questioning techniques to effectively gather information from insureds and claimants.
Demonstrates an understanding of mechanisms available for resolving claims settlement disputes (e.g., arbitration and mediation) and when these are used.
Proficient in MS Office Suite and other business-related software.
Polished and professional written and verbal communication skills.
Ability to read and write English fluently.
Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.
Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

Nice To Haves

Two or more insurance designations or four additional years of related experience adjudicating environmental claims beyond the minimum experience required may be substituted in lieu of a degree.
Prior experience working with ImageRight, Guidewire, and ClaimsCenter strongly preferred.
Experience working with Guidewire is strongly preferred.

Responsibilities

Adjudicate Garage Property Damage claims of higher technical complexity with a direct impact on departmental results, working under technical direction and within significant limits and authority.
Resolve issues that are generalized and typically not complex, but require understanding of a broader set of issues.
Conduct detailed information gathering, analysis, and investigation to find solutions to numerous and undefined issues.
Report to senior management and underwriters on claims trends and developments.
Identify loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management.
Analyze claims forms, policies, endorsements, client instructions, and other records to determine policy coverage for losses.
Investigate claims promptly and thoroughly, including interviewing all involved parties.
Manage claims in litigation.
Manage diaries and complete tasks to ensure cases move to the best financial outcome and timely resolution.
Properly set claim reserves.
Identify, assign, and coordinate the assignment and coordination of expertise resources to assist in case resolution.
Prepare reports for file documentation.
Apply creative solutions that result in the best financial outcome.
Negotiate in a timely and effective manner to provide cost-effective solutions for the company and its customers within own limits using a range of negotiation styles.
Process mail and prioritize workload.
Complete telephone calls and written correspondence to/from various parties (insured, claimant, etc.).
Exhibit a strong claim management approach.