Senior Workers Compensation Claims Adjuster - PA, NJ, DE

Gallagher•Mount Laurel Township, NJ

6d•Remote

About The Position

Gallagher Bassett is hiring a Senior Workers Compensation Claims Adjuster to handle workers compensation lost-time and indemnity claims involving Pennsylvania, New Jersey, and Delaware. The role is eligible for fully remote work and requires an active Delaware adjuster’s license, as well as appropriate licensing and/or certification in all states where claims are handled. The adjuster investigates, evaluates, and resolves complex claims, analyzes claim exposure, plans an appropriate course of action, and makes informed decisions to bring claims to resolution. The role involves extensive communication with claimants, clients, and other parties in the claims process; providing empathetic customer service; and handling claims in accordance with client and corporate policies, procedures, industry practices, and applicable statutory, regulatory, and ethical requirements. The adjuster also documents and communicates claim activity promptly and efficiently, and partners with clients to improve claims management and deliver solutions.

Requirements

High school diploma.
At least 5 years of related claims experience.
Appropriate licensing and/or certification in all states in which claims are handled; the role specifies an active Delaware adjuster’s license.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.

Nice To Haves

Bachelor’s degree.

Responsibilities

Analyze claim exposure, make decisions, plan an appropriate course of action, and resolve claims.
Investigate, evaluate, and resolve complex workers compensation claims.
Communicate extensively with claimants, clients, and other parties involved in the claims process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Handle claims in accordance with client and corporate policies, procedures, accepted practices, and statutory, regulatory, and ethical requirements.
Document and communicate claim activity promptly and efficiently to support claim outcomes.
Partner with clients to deliver solutions and enhance the claims management process.
Think critically, solve problems, and plan and prioritize work to serve clients and claimants effectively.