Represented Moderate Bodily Injury Adjuster
About The Position
As a Represented Bodily Injury Adjuster, you will support moderate auto claims involving property damage, bodily injury, and attorneys. In this remote, home-based role, you will investigate coverage and liability, evaluate damages and risk, communicate with customers and attorneys, and negotiate fair injury settlements. You will use sound judgment, empathy, and Allstate’s claims tools to guide claims through a fast, fair, and well-documented process while delivering a strong customer experience. The position is remote within the United States, but is not available to residents of California, Washington, Alaska, or Hawaii. The scheduled hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. EST/CST. An adjuster and/or appraiser license may be required as a condition of employment and, if required, must be obtained within 60 days of hire. Employees are expected to attend online meetings and training with their cameras on and to maintain regular, predictable attendance. Allstate provides a technology setup that includes a laptop, monitors, headset, keyboard, and mouse. Home-based employees also receive a monthly connectivity reimbursement. The home workspace must be dedicated, private, and free from distractions, with appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload.
Requirements
- Prior experience handling represented third-party casualty claims.
- At least 3 years of bodily injury claim handling experience.
- Experience handling moderate bodily injury claims.
- Strong phone communication skills, including the ability to build rapport and assess claims accurately.
- Ability to work independently and remotely while managing time efficiently.
- Familiarity with insurance policies, coverage, and liability determination.
- Strong critical thinking and problem-solving skills, including the ability to evaluate and negotiate injury claims successfully.
- Knowledge of innovative tools and platforms for effective claims evaluation.
- May be required to obtain an adjuster and/or appraiser license as a condition of employment; any required licensing must be completed within 60 days of hire.
- If required to obtain a license, comply with applicable licensing conditions, including terminating existing appointments before onboarding, not holding outside appointments during employment, and surrendering a resident producer license when instructed by the licensing team.
- For home-based work, maintain a dedicated, private workspace with appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload.
- Submit to a background investigation.
Nice To Haves
- Experience handling claims in Tennessee, Mississippi, or Kentucky.
- Experience using NextGen, Mitchell Decision Point, and Casualty Center.
- An active license required for the role may qualify candidates for a $1,000 licensing sign-on bonus; eligible licenses may include a Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
Responsibilities
- Investigate insurance coverage and liability for moderate auto claims involving property damage, bodily injury, and attorneys.
- Evaluate damages and risk.
- Communicate with customers and attorneys.
- Negotiate fair injury settlements.
- Guide claims through a fast, fair, and well-documented process while delivering a strong customer experience.
- Participate actively in online meetings and training sessions with the camera on.
- Maintain regular, predictable attendance.
- Perform other related duties as assigned.
Benefits
- Day 1 benefits, including time off, healthcare, and retirement.
- Competitive pay.
- Support for ongoing development and career advancement.
- Time-off programs and resources that support work/life balance.
- Initial and ongoing training.
- Benefits may include 401(k)/pension, education reimbursement, and programs that support life outside work.
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Monthly connectivity reimbursement for eligible employees working from home.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
