Bodily Injury Adjuster - Represented, Moderate/Complex (NC/SC/AL) Remote

Allstate • Uniondale, NY

2d • $53,500 - $84,625 • Remote

About The Position

The Represented Bodily Injury Adjuster investigates automobile accidents involving single or multiple vehicles that result in property damage and/or bodily injury with attorney or litigation involvement. This remote role assesses coverage, liability, and damages while providing customer service to customers, attorneys, and other parties through phone calls, email, text, and sometimes video chat. The adjuster uses claims platforms and other tools to evaluate and negotiate fair, timely injury settlements.

The role handles a high volume of pending cases and may involve third-party casualty, first-party collision, and third-party property damage claims. The adjuster independently investigates claims, reviews damage, interprets insurance policies, negotiates settlements with customers, vendors, third-party carriers, and claimants, and documents claim activity accurately and promptly. Candidates must reside in the Eastern or Central Time Zones. The position is not available to residents of California, Washington, Alaska, Hawaii, or Puerto Rico.

The position may require an adjuster and/or appraiser license, depending on the office or area. Where required, the license must be obtained within 60 days of hire. Candidates with applicable active licenses may be eligible for a $1,000 licensing sign-on bonus, subject to the stated eligibility conditions. The role includes initial and ongoing training and a comprehensive technology setup for remote work. Work-from-home employees receive a monthly connectivity reimbursement and must maintain a dedicated, private workspace and reliable internet with minimum speeds of 50 MB download and 5 MB upload.

Requirements

• Prior represented third-party casualty claim handling experience.
• Proficient communication skills, particularly over the phone, to establish rapport and accurately assess claims.
• Ability to work independently and remotely while managing time efficiently.
• Proficient knowledge of insurance policies, coverage, liability determination, and state regulations.
• Strong critical-thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
• Must reside in the Eastern or Central Time Zones.
• A dedicated, private home workspace free from distractions, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload.
• If required for the office or area, obtain an adjuster and/or appraiser license within 60 days of hire.
• Submit to a background investigation.

Nice To Haves

• Claims experience in South Carolina, North Carolina, or Alabama is highly preferred.
• Claims experience in Florida, Georgia, Nevada, Texas, or California is preferred.
• 2–5 years of moderate/complex bodily injury claim handling experience is preferred.
• Prior litigation claims experience is a plus.
• Proficiency in Microsoft Office Suite is a plus.
• Applicable active licenses may qualify the candidate for a $1,000 licensing sign-on bonus.

Responsibilities

• Investigate automobile accidents involving one or multiple vehicles and property damage and/or bodily injury, including claims involving attorneys or litigation.
• Assess insurance coverage, liability, and damages.
• Communicate with customers, attorneys, and other parties by phone, email, text, and sometimes video chat, and keep customers updated on claim progress using their preferred communication method.
• Evaluate and negotiate fair and timely injury claim settlements with customers, vendors, third-party carriers, and claimants.
• Review damage and interpret policies to determine coverage.
• Apply negotiation tactics when handling challenging and complex situations, in accordance with legal and business standards.
• Use claim evaluation tools, estimate tools, job aids, and settlement platforms to investigate and resolve claims.
• Protect the company financially by applying policies according to policy agreements.
• Complete timely and accurate documentation for each claim in the claims system.
• Manage a high volume of pending cases independently and efficiently.

Benefits

• Benefits package from Day 1, including time off, healthcare, retirement, and more.
• Competitive pay and support for continuous development and career advancement.
• Flexible scheduling and a time-off policy intended to support work/life balance.
• Initial and ongoing training.
• 401(k)/pension.
• Education reimbursement.
• Programs to help employees balance work with the rest of their life.
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for employees eligible to work from home.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed