Bodily Injury Adjuster - Represented, Moderate (Remote)

Allstate • USA - TX (Remote), TX

1d • Remote

About The Position

The Moderate Represented Bodily Injury Adjuster investigates automobile accidents involving one or multiple vehicles that result in property damage and/or bodily injury, including claims involving attorneys or litigation. This is a remote, home-based role in the United States, preferably in the Central, Mountain, or Pacific time zones, but it is unavailable to residents of California, Washington, Alaska, Hawaii, and Puerto Rico.

The adjuster assesses coverage, liability, and damages; communicates with customers and attorneys by phone, email, text, and sometimes video; and negotiates fair injury settlements with the parties involved. The role calls for empathetic customer service, independent investigation and claim evaluation, sound judgment, problem-solving, and timely, accurate documentation in the claims system. Work may vary day to day, and regular, predictable attendance is essential. Employees are expected to participate actively and be on camera during online meetings and training.

An adjuster and/or appraiser license may be required as a condition of employment. If required, licensing must be completed within 60 days of hire and may involve an additional Department of Insurance background check. The company provides support for required licensing. Candidates with eligible active licenses may qualify for a $1,000 licensing sign-on bonus, subject to exclusions.

The role includes a technology setup for home use (laptop, monitors, headset, keyboard, and mouse) and a monthly connectivity reimbursement for eligible remote employees. A dedicated, private workspace and reliable internet with minimum speeds of 50 MB download and 5 MB upload are required.

Requirements

• Strong phone communication skills and the ability to build rapport and assess claims accurately.
• Ability to work independently and remotely while managing time efficiently.
• Familiarity with insurance policies, coverage, and liability determination.
• Strong critical-thinking and problem-solving skills, including the ability to evaluate and negotiate injury claims.
• Knowledge of tools and platforms used for claims evaluation.
• A dedicated, private home workspace free from distractions, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload.
• May be required to obtain an adjuster and/or appraiser license as a condition of employment; required licensing must be completed within 60 days of hire.
• If currently holding an active insurance license, terminate existing appointments before onboarding and do not hold outside appointments during employment.
• If seeking an adjuster role while holding a resident producer license, formally surrender that license when instructed by the licensing team.

Nice To Haves

• 2+ years of bodily injury claim evaluation and negotiation experience.
• Represented bodily injury claim handling experience.
• Candidates in the Central, Mountain, or Pacific time zones are highly preferred.
• Eligible active licenses may qualify a candidate for a $1,000 licensing sign-on bonus.

Responsibilities

• Investigate automobile casualty claims involving property damage and/or bodily injury, including represented claims with attorney or litigation involvement.
• Review damage and interpret insurance policies to determine coverage.
• Assess liability and damages and evaluate bodily injury claims.
• Communicate with customers, attorneys, and other parties by phone, email, text, and sometimes video; keep parties updated and honor communication preferences.
• Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, claimants, and attorneys in accordance with legal and business standards.
• Use estimating tools, job aids, settlement platforms, and other tools to evaluate and resolve claims.
• Maintain clear claim records and complete timely, accurate documentation in the claims system.
• Provide empathetic customer support throughout the claims process.
• Attend and actively participate in online meetings and training, with camera on.
• Maintain regular, predictable attendance.

Benefits

• Day 1 benefits, including time off, healthcare, and retirement.
• Competitive pay and support for ongoing development and career advancement.
• Time-off programs and resources supporting work/life balance.
• Initial and ongoing training.
• Benefits may include 401(k)/pension, education reimbursement, and other programs supporting life outside work.
• Comprehensive home technology setup, including laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for eligible employees working from home.
• Potential $1,000 licensing sign-on bonus for candidates with eligible active licenses; exclusions apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed