Represented Bodily Injury Adjuster - PST/MST/CST - Remote

Allstate • USA - AZ (Remote), AZ

1d • $53,500 - $84,625 • Remote

About The Position

The Represented Bodily Injury Adjuster investigates automobile accidents involving property damage and bodily injury where attorneys or litigation are involved. This remote role owns claims from start to finish, serving as the customer's primary point of contact and providing clear, empathetic guidance throughout the claims process. The adjuster assesses coverage, liability, and damages; reviews damage and insurance policies; and negotiates fair injury settlements with customers, vendors, third-party carriers, and claimants.

The role requires adaptability in a fast-paced environment and the ability to manage multiple venues with differing operational demands and stakeholder expectations. Communication with customers, attorneys, and other parties takes place by phone, email, and text, with claim updates tailored to customer communication preferences. The adjuster collaborates with internal partners, uses claims and settlement tools, and maintains timely, accurate claim documentation.

The position is remote and is available to candidates residing in the Pacific, Mountain, or Central time zones, excluding residents of California, Washington, Alaska, Hawaii, and Puerto Rico. A private, distraction-free home workspace, appropriate work surface and seating, and internet service of at least 50 Mbps download and 5 Mbps upload are required. Allstate provides a work-from-home technology bundle and an $80 monthly connectivity reimbursement.

The schedule is Monday through Friday: Pacific time, 8:00 a.m.–4:30 p.m. PST; Mountain time, 8:00 a.m.–4:30 p.m. MST; and Central time, 9:00 a.m.–5:30 p.m. MST or later. Depending on the office or area, an adjuster and/or appraiser license may be required within 60 days of hire. Candidates with applicable active licenses may be eligible for a $1,000 licensing sign-on bonus, subject to the stated eligibility conditions.

Requirements

• At least 2 years of experience in bodily injury claims handling or a related field (listed as a preferred qualification).
• Strong communication skills, particularly by phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely while managing time efficiently.
• Knowledge of insurance policies, coverage, and liability determination.
• Strong critical-thinking and problem-solving skills to evaluate and negotiate injury claims.
• A private, distraction-free dedicated workspace at home, with appropriate work surface and seating.
• Internet bandwidth of at least 50 Mbps download and 5 Mbps upload.
• Ability to obtain an adjuster and/or appraiser license within 60 days of hire if required for the office or area.
• Candidates must reside in the Pacific, Mountain, or Central time zones; residents of California, Washington, Alaska, Hawaii, and Puerto Rico are not eligible.
• Applicants with active insurance licenses must terminate existing appointments before onboarding and may not hold outside appointments during employment; applicants for an adjuster role who hold a resident producer license must surrender it when instructed.

Nice To Haves

• At least 2 years of experience in bodily injury claims handling or a related field.
• Knowledge of innovative tools and platforms for effective claims evaluation.
• Applicable active licenses for the role, which may qualify the candidate for a licensing sign-on bonus.

Responsibilities

• Investigate automobile casualty claims involving property damage and bodily injury, including claims with attorney or litigation involvement.
• Assess policy coverage, liability, damages, and damage reviews to determine claim outcomes.
• Serve as the claim owner and primary point of contact, guiding customers through the claims process with clear, empathetic communication.
• Communicate with customers, attorneys, vendors, third-party carriers, claimants, and other parties by phone, email, and text.
• Tailor claim communications to customer preferences and provide updates on claim progress.
• Evaluate and negotiate claim settlements in accordance with legal and business standards, including handling challenging and complex situations.
• Use estimate tools, job aids, claims systems, and settlement platforms to investigate and resolve claims.
• Document claim work accurately and promptly, and follow policy agreements to protect the company financially.
• Collaborate with internal partners to assess and advance initiatives.

Benefits

• Benefits package available from Day 1, including time off, healthcare, and retirement.
• Competitive pay and support for continuous development and career advancement.
• Flexible scheduling and a time-off policy intended to support work-life balance.
• Initial and ongoing training.
• 401(k)/pension.
• Education reimbursement.
• $80 monthly connectivity reimbursement for eligible work-from-home employees.
• Technology bundle for remote work, including laptop, monitor, headset, keyboard, and mouse.
• Potential $1,000 licensing sign-on bonus for eligible candidates with applicable active licenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed