Claims Resolution Specialist, Bodily Injury Adjuster

Liberty Mutual•Indianapolis, IN

1d•Hybrid

About The Position

The Bodily Injury Claims Specialist investigates, manages, and resolves bodily injury claims directly with injured parties and provides service to policyholders. No bodily injury claims experience is required. Applicants must live within a 50-mile radius of the Indianapolis or Lake Mary office. The role starts February 8, 2027. During the first few months after virtual training, there may be several in-office days to support learning and relationship-building. After training, the standard requirement is a minimum of two in-office days per month, with occasional additional days for special meetings. Training attendance and active engagement are mandatory. The role emphasizes adaptability, resilience, continuous improvement, development, and positive contributions to colleagues and customers. Candidates will complete an approximately 35-minute skills assessment as part of the application process; it has no time limit. The starting salary range depends on factors such as skills, experience, education, certifications, and location. Some roles may have compensation plans that include commission or bonus earnings. Liberty Mutual describes its workplace as inclusive and offers workplace flexibility, professional development opportunities, Employee Resource Groups, and benefits.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Growth mindset and ability to adapt to change, including new standard work and tools.
Ability to obtain proper licensing as required.
Applicants must reside within a 50-mile radius of the Indianapolis or Lake Mary office.
Reliable attendance and active engagement during training are mandatory.

Nice To Haves

Basic knowledge of legal liability, general insurance policy coverage, and state tort law.
Liability experience or knowledge of policies and claims.
Bachelor’s degree.

Responsibilities

Investigate and evaluate coverage, liability, and damages, and settle bodily injury claims directly with injured parties within prescribed authority levels.
Proactively contact injured parties using various methods to listen, empathize, and make early settlement offers when appropriate.
Identify potentially suspicious claims and refer them to SIU; identify opportunities for third-party subrogation.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as needed and advise on the proper course of action.
Send and respond to written, telephone, and SMS inquiries to pursue claim resolution.
Ensure reserves are adequate.
Maintain the security of claims financial processing and information contained in claims files.
Use loss management tools and techniques to support accurate decision-making.
Keep claim files updated with clear documentation of investigation, evaluation, and negotiation status throughout the claim life cycle.