Claims Resolution Specialist, Bodily Injury Adjuster

Liberty Mutual•Plano, TX

1d•Hybrid

About The Position

The Bodily Injury Claims Specialist investigates, manages, and resolves bodily injury claims directly with injured parties and assists in providing service to policyholders. No bodily injury claims experience is required. Applicants must reside within a 50-mile radius of the Plano office. The start date is February 8, 2027. After initial virtual training, the role requires several in-office days per month for the first few months, then at least two in-office days per month, with occasional additional days for special meetings. Attendance and active engagement during mandatory training are essential to success. The role is part of the Personal Lines Casualty Team and emphasizes continuous improvement, adaptability, resilience, employee development, and positive contributions to colleagues and customers. The position involves communicating with injured parties, policyholders, witnesses, and claimants; investigating claims; negotiating and making settlement offers; and maintaining clear, secure, and accurate claim records. The employer describes workplace flexibility, professional development opportunities, and comprehensive benefits, but does not specify the individual benefits in the posting.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Growth mindset and ability to adapt to change, including new standard work and tools.
Ability to obtain proper licensing as required.
Reside within a 50-mile radius of the Plano office.
Reliable attendance and active engagement during mandatory training.

Nice To Haves

Basic knowledge of legal liability, general insurance policy coverage, and state tort law.
Liability experience or policy and claims knowledge.
Bachelor’s degree.

Responsibilities

Investigate and evaluate coverage, liability, and damages, and settle bodily injury claims directly with injured parties within prescribed authority levels.
Proactively contact injured parties through various means to listen, empathize, and make early settlement offers when appropriate.
Identify potentially suspicious claims and refer them to the Special Investigations Unit (SIU).
Identify opportunities for third-party subrogation.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources when needed and advise on appropriate actions.
Send and respond to written, telephone, and SMS text inquiries to pursue claim resolution.
Ensure reserves are adequate.
Safeguard financial claim processing and information contained in claim files.
Use loss-management tools and techniques to support accurate decision-making.
Keep claim files updated with clear documentation of the status of investigations, evaluations, and negotiations throughout the claim life cycle.