Claims Resolution Specialist, Bodily Injury Adjuster

Liberty Mutual Insurance•Plano, TX

2d•$57,000 - $85,000•Hybrid

About The Position

The Bodily Injury Claims Specialist investigates, manages, and resolves bodily injury claims assigned directly with injured parties, while also assisting in providing service to policyholders. The role is part of the Personal Lines Casualty Team. Bodily injury claims experience is not required. Qualified applicants must reside within a 50-mile radius of the Plano office. The start date is February 8, 2027. The position is primarily virtual after initial virtual training, with several in-office days per month during the first few months to support learning and relationship-building. After training, the standard requirement is a minimum of two office days per month, with occasional additional days for special meetings. Attendance and active engagement during training are mandatory. The role involves investigating coverage, liability, and damages; negotiating settlements with injured parties; communicating with policyholders, witnesses, and claimants; maintaining claim documentation and reserves; and securing financial processing and claim-file information. Candidates will complete an approximately 35-minute skills assessment, with no time limit.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Growth mindset and ability to adapt to change, including new standard work and tools.
Ability to obtain proper licensing as required.
Reliable attendance and active engagement during mandatory training.
Qualified applicants must reside within a 50-mile radius of the Plano office.

Nice To Haves

Basic knowledge of legal liability, general insurance policy coverage, and State Tort Law.
Liability experience or policy and claims knowledge.
Bachelor’s degree.

Responsibilities

Investigate and evaluate coverage, liability, and damages, and settle bodily injury claims directly with injured parties within prescribed authority levels.
Proactively contact injured parties using various methods to listen, empathize, and make early settlement offers when appropriate.
Identify potentially suspicious claims and refer them to the Special Investigation Unit (SIU); identify opportunities for third-party subrogation.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as necessary and advise on appropriate courses of action.
Send and respond to written, telephone, and SMS inquiries to pursue claim resolution.
Ensure the adequacy of reserves.
Maintain the security of claims financial processing and information contained in claim files.
Use loss management tools and techniques to support accurate decision-making.
Keep claim files updated with clear documentation of investigation, evaluation, and negotiation status throughout the claim life cycle.