Claims Resolution Specialist, Bodily Injury Adjuster

Liberty Mutual Insurance • Indianapolis, IN

2d • $57,000 - $85,000 • Hybrid

About The Position

The Bodily Injury Claims Specialist investigates, manages, and resolves Bodily Injury claims directly with injured parties while also assisting policyholders. No bodily injury claims experience is required. Applicants must reside within a 50-mile radius of the Indianapolis / Lake Mary office. The position starts February 8, 2027. Following virtual training, there may be several in-office days per month for the first few months; afterward, the standard requirement is at least two in-office days per month, with occasional additional days for special meetings. Attendance and active engagement during mandatory training are required.

Requirements

• Strong written and oral communication skills.
• Good interpersonal, analytical, investigative, and negotiation skills.
• Growth mindset and ability to adapt to change, including new standard work and tools.
• Ability to obtain proper licensing as required.
• Reside within a 50-mile radius of the Indianapolis / Lake Mary office.
• Reliable attendance and active engagement during mandatory training.

Nice To Haves

• Basic knowledge of legal liability, general insurance policy coverage, and State Tort Law.
• Liability experience or policy and claims knowledge.
• Bachelor’s degree.

Responsibilities

• Investigate and evaluate coverage, liability, and damages, and settle Bodily Injury claims directly with injured parties within prescribed authority levels.
• Proactively contact injured parties through various means to listen, empathize, and make early settlement offers when appropriate.
• Identify potentially suspicious claims and refer them to SIU; identify opportunities for third-party subrogation.
• Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as needed and advise on appropriate courses of action.
• Send and respond to written, telephone, and SMS inquiries to pursue claim resolution.
• Ensure reserves are adequate.
• Maintain security of claims financial processing and information contained in claims files.
• Use loss management tools and techniques to support accurate decision-making.
• Keep files updated with clear documentation of investigations, evaluations, and negotiations throughout the claim life cycle.

Benefits

• The company describes comprehensive benefits, workplace flexibility, professional development opportunities, and opportunities through Employee Resource Groups; specific benefit offerings are available through the provided benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed