Claims Resolution Specialist, Bodily Injury Adjuster

Liberty Mutual Insurance•Chandler, AZ

2d•$57,000 - $85,000•Hybrid

About The Position

The Bodily Injury Claims Specialist investigates, manages, and resolves bodily injury claims directly with injured parties and assists in providing service to policyholders. The position involves evaluating coverage, liability, and damages; negotiating settlements; communicating with claimants and other parties; and maintaining accurate claim files. No bodily injury claims experience is required. Applicants must reside within 50 miles of the Chandler office. The role starts February 8, 2027. Following virtual training, the position requires at least two in-office days per month, with occasional additional days for special meetings. Attendance and active engagement during mandatory training are required.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Growth mindset and ability to adapt to change, including new standard work and tools.
Ability to obtain proper licensing as required.
Reside within a 50-mile radius of the Chandler office.
Reliable attendance and active engagement during mandatory training.

Nice To Haves

Basic knowledge of legal liability, general insurance policy coverage, and State Tort Law.
Liability experience or policy and claims knowledge.
Bachelor’s degree.

Responsibilities

Investigate and evaluate coverage, liability, and damages, and settle bodily injury claims directly with injured parties within prescribed authority levels.
Proactively contact injured parties using various methods to listen, empathize, and make early settlement offers when appropriate.
Identify potentially suspicious claims and refer them to SIU; identify opportunities for third-party subrogation.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as needed and advise on appropriate next steps.
Send and respond to written, telephone, and SMS inquiries to pursue claim resolution.
Ensure reserves are adequate.
Maintain security of claims financial processing and information contained in claims files.
Use loss management tools and techniques to support accurate decision-making.
Keep files updated with clear documentation of investigations, evaluations, and negotiations throughout the claim lifecycle.