Claims Resolution Specialist, Bodily Injury Adjuster

Liberty Mutual•Chandler, AZ

1d•Hybrid

About The Position

The Bodily Injury Claims Specialist works on the Personal Lines Casualty Team, investigating, managing, and resolving bodily injury claims directly with injured parties while also providing service to policyholders. No bodily injury claims experience is required. Applicants must reside within 50 miles of the Chandler office. The role starts February 8, 2027. Following virtual training, the position requires several in-office days per month for the first few months, then at least two in-office days per month, with occasional additional days for special meetings. Attendance and active engagement during training are mandatory. The position calls for a growth mindset, adaptability, resilience, continuous improvement, a focus on development, and a positive contribution to colleagues, customers, and the organization. A skills assessment is part of the application process and takes approximately 35 minutes, with no time limit.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Growth mindset and ability to adapt to change, including new standard work and tools.
Ability to obtain proper licensing as required.
Residence within a 50-mile radius of the Chandler office.

Nice To Haves

Basic knowledge of legal liability, general insurance policy coverage, and state tort law.
Liability experience or knowledge of policies and claims.
Bachelor’s degree.

Responsibilities

Investigate and evaluate coverage, liability, and damages, and settle bodily injury claims directly with injured parties within prescribed authority levels.
Proactively contact injured parties to listen, empathize, and make early settlement offers when appropriate.
Identify potentially suspicious claims and refer them to SIU; identify opportunities for third-party subrogation.
Communicate with policyholders, witnesses, and claimants to gather claim information, refer tasks to auxiliary resources as needed, and advise on appropriate next steps.
Send and respond to written, telephone, and SMS text inquiries to resolve claims.
Ensure reserves are adequate.
Maintain the security of financial claim processing and information in claim files.
Use loss management tools and techniques to support accurate decision-making.
Keep claim files updated with clear documentation of investigations, evaluations, and negotiations throughout the claim life cycle.