CST - Remote

Allstate•USA - AZ (Remote), AZ

2d•$53,500 - $84,625•Remote

About The Position

The Represented Bodily Injury Adjuster investigates automobile accidents involving one or more vehicles that result in property damage and bodily injury, including claims involving attorneys or litigation. This remote role owns the claim and serves as the primary customer contact, guiding insureds through the claims process with clear, empathetic communication. The adjuster assesses coverage, liability, and damages; reviews policies and damage; and negotiates fair injury settlements with customers, attorneys, claimants, vendors, and third-party carriers. Communication may take place by phone, email, and text, with the adjuster keeping customers informed according to their communication preferences. The role requires adaptability in a fast-paced, evolving environment and the ability to manage multiple venues with differing operational demands and stakeholder expectations. The adjuster collaborates with internal partners, documents claim activity accurately and promptly, and uses claim systems, estimate tools, job aids, and settlement platforms. Work is performed remotely from a private, dedicated home workspace. Candidates must reside in the Pacific, Mountain, or Central time zones; the role is unavailable to residents of California, Washington, Alaska, Hawaii, and Puerto Rico. Schedules are Monday through Friday and vary by time zone: 8:00 a.m.–4:30 p.m. Pacific, 8:00 a.m.–4:30 p.m. Mountain, or 9:00 a.m.–5:30 p.m. or later Central. An adjuster and/or appraiser license may be required based on the employee’s office or area. If required, the license must be obtained within 60 days of hire. Employees with active insurance licenses must terminate existing appointments before onboarding and may not hold outside appointments during employment. Applicants for an adjuster role who hold a resident producer license must surrender it when instructed by the licensing team. Eligible candidates with applicable active licenses may qualify for a $1,000 licensing sign-on bonus. Compensation is $53,500–$84,625 annually, based on experience and qualifications.

Requirements

Preferred minimum of 2 years’ experience in bodily injury claims handling or a related field.
Proficient communication skills, especially by phone, to establish rapport and assess claims accurately.
Ability to work independently and remotely while managing time efficiently.
Knowledge of insurance policies, coverage, and liability determination.
Strong critical-thinking and problem-solving skills to evaluate and negotiate injury claims.
Knowledge of tools and platforms used for claims evaluation.
A dedicated, private home workspace free from distractions.
Minimum internet bandwidth of 50 MB download and 5 MB upload.
Appropriate work surface and seating.
Must reside in the Pacific, Mountain, or Central time zones; residents of California, Washington, Alaska, Hawaii, and Puerto Rico are not eligible.
May be required to obtain an adjuster and/or appraiser license within 60 days of hire, depending on the office or area.
Individuals who currently hold an active insurance license must terminate all existing appointments before onboarding and may not hold outside appointments during employment.
Applicants seeking an adjuster role who hold a resident producer license must surrender it when instructed by the licensing team.

Nice To Haves

Applicable active licenses may qualify the candidate for a $1,000 licensing sign-on bonus; examples include a Home Resident Property & Casualty License, Designated Home State Florida or Texas License, and/or applicable Appraiser License.

Responsibilities

Investigate automobile accidents involving property damage and bodily injury, including represented or litigated claims.
Own claims and serve as the primary point of contact, providing customers with guidance and empathetic support throughout the claims process.
Assess coverage, liability, damages, and policy terms through detailed claim and damage reviews.
Communicate with customers, attorneys, and other parties by phone, email, and text, using customers’ preferred communication methods and keeping them informed of claim progress.
Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Manage multiple venues and adapt to differing operational demands and stakeholder expectations.
Collaborate with internal partners to assess and advance value across initiatives.
Use estimate tools, job aids, settlement platforms, and claims systems to evaluate and handle claims.
Complete timely and accurate claim documentation and apply policy agreements to protect the company financially.

Benefits

Benefits package from Day 1, including time off, healthcare, and retirement benefits.
Competitive pay and support for ongoing development and career advancement.
Flexible scheduling and a time-off policy intended to support work/life balance.
Initial and ongoing training.
401(k)/pension.
Education reimbursement.
Programs to help employees balance work with the rest of their lives.
Technology bundle for working from home, including laptop, monitor, headset, keyboard, and mouse.
Monthly connectivity reimbursement of $80.
Potential $1,000 licensing sign-on bonus for eligible candidates with applicable active licenses.