VT) Remote

Allstate•USA - NC (Remote), NC

1d•$56,000 - $92,000•Remote

About The Position

Allstate is hiring a remote Represented Bodily Injury Adjuster to investigate automobile accidents involving one or more vehicles and property damage and/or bodily injury where attorneys or litigation are involved. The adjuster assesses coverage, liability, and damages, provides customer service, and communicates with customers and attorneys by phone, email, text, and sometimes video chat. Using claims platforms and other tools, the adjuster evaluates and negotiates fair, timely injury settlements with all parties. The role requires managing a high volume of pending cases and handling represented third-party casualty claims. The ideal candidate also has experience with first-party collision and third-party property damage claims. Candidates must reside in the Eastern or Central Time Zone. The role is not available to residents of California, Washington, Alaska, Hawaii, or Puerto Rico. The adjuster investigates claims through detailed damage reviews and policy interpretation, determines coverage, negotiates settlements with customers, vendors, third-party carriers, and claimants, and documents claim work accurately and promptly in a claims system. Depending on the office or area, an adjuster and/or appraiser license may be required within 60 days of hire, subject to an additional background check. A $1,000 licensing sign-on bonus may be available to candidates who hold applicable active licenses; employees previously employed by Allstate or its family of companies and seeking rehire are ineligible. This is a remote role with a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home receive a monthly connectivity reimbursement. A dedicated private workspace, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload are required.

Requirements

Prior represented third-party casualty claim handling experience is required.
Proficient communication skills, particularly over the phone, to establish rapport and assess claims accurately.
Ability to work independently and remotely while managing time efficiently.
Proficient knowledge of insurance policies, coverage, liability determination, and state regulations.
Strong critical-thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
Candidates must reside in the Eastern or Central Time Zone.
If required for the candidate’s office or area, obtain an adjuster and/or appraiser license within 60 days of hire and pass an additional background check.
For remote work, have a dedicated private workspace free from distractions, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload.

Nice To Haves

Claims experience in Rhode Island, Massachusetts, Maine, New Hampshire, or Vermont is highly preferred.
Claims experience in Florida, Georgia, Nevada, Texas, or California is preferred.
Two to five years of moderate/complex bodily injury claim handling experience is preferred.
Prior litigation claims experience is a plus.
Knowledge of innovative tools and platforms for effective claims evaluation.
Proficiency in Microsoft Office Suite is a plus.
Applicable active Home Resident Property & Casualty, Designated Home State (Florida or Texas), and/or appraiser licenses may qualify for a licensing sign-on bonus.

Responsibilities

Investigate automobile casualty claims involving one or more vehicles, property damage and/or bodily injury, and attorney or litigation involvement.
Review damage and interpret insurance policies to determine coverage, liability, and damages.
Provide empathetic customer service and communicate claim information and updates through phone, email, text, and sometimes video chat.
Use the customer’s preferred communication approach to discuss claim needs and provide progress updates.
Evaluate and negotiate injury claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Use estimate tools, job aids, settlement platforms, and other tools to evaluate and resolve claims.
Apply critical thinking and negotiation tactics to handle challenging and complex situations.
Protect the company financially by following policy agreements and accurately documenting claim activity in the claims system.
Manage a high volume of pending claims independently and efficiently.

Benefits

Time off and a time-off policy intended to support work/life balance.
Healthcare.
Retirement benefits, including a 401(k)/pension.
Education reimbursement.
Programs to help employees balance work with the rest of life.
Competitive pay and support for continuous development and career advancement.
Initial and ongoing training.
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for employees eligible to work from home.
Potential $1,000 licensing sign-on bonus for candidates with applicable active licenses, subject to eligibility.