Bodily Injury Claims Adjuster Non-Attorney Represented

GAINSCO•Richardson, TX

5h•Hybrid

About The Position

GAINSCO is hiring a Bodily Injury Claims Adjuster for its Claims department. The role investigates, evaluates, negotiates, and resolves auto claims while complying with internal and external quality standards and state-specific regulations. The adjuster manages claims from start to finish, builds relationships with customers, and works in a fast-paced environment with support from a collaborative team and ongoing coaching from leaders. The position handles non-attorney-represented bodily injury claims, including soft tissue injuries, and moderate-to-complex liability and coverage investigations.

Requirements

High school diploma or equivalent.
An active Texas or Florida Adjuster License is required; additional licenses may be required after hire and must be obtained and maintained in accordance with state requirements.
At least two years of experience as an auto insurance claims adjuster.
At least two years of experience interpreting policy language and state statutes.
At least two years of experience handling claims of minor to moderate complexity.
At least one year of experience handling bodily injury claims.
Ability to manage time while prioritizing multiple tasks.
Ability to communicate information clearly and concisely with appropriate detail, empathy, and professionalism.
Strong commitment to quality.
Strong negotiation and analytical skills.
Ability to gather and analyze information, evaluate results, and choose an appropriate solution.
Applicants must be eligible to work lawfully in the U.S. immediately; GAINSCO will not sponsor U.S. work authorization.
Offers are contingent on a satisfactory background investigation and pre-employment drug test.

Nice To Haves

Bachelor’s degree.
Professional insurance and/or claims designations.
Knowledge of ImageRight and Claims Manager.
Strong track record of making sound coverage and liability decisions based on facts and investigations.

Responsibilities

Apply knowledge of auto policies and state-specific coverages.
Assign field appraisers to assist with investigations.
Conduct telephone and electronic investigations and handle non-attorney-represented injury claims, including soft tissue bodily injury claims.
Manage a high volume of claims through effective time management, multitasking, and organization.
Gather and evaluate complex coverage information; take recorded statements; and secure police reports, repair estimates, and other related documents.
Evaluate property damage and bodily injury, determine coverage and liability, and negotiate and settle bodily injury and liability claims.
Initiate investigations involving complex coverage, complex liability, bodily injury claims, or questionable claims.
Ensure legal compliance with guidelines, company policies, and state and federal insurance regulations.
Resolve claims by approving or denying documentation, calculating benefits due, initiating payment, or composing denial letters.