Universal Banker Jobs

About The Position

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Ability to work as a highly motivated team player and develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

Nice To Haves

• Cash handling or sales experience.
• Bachelor’s degree in business or a related field.

Responsibilities

• Establish, expand, and retain high-value consumer and business client relationships to support the banking center’s financial growth.
• Communicate with current and prospective clients to educate them, ensure understanding, resolve issues, develop customer loyalty, and solicit feedback.
• Conduct customer financial profiles and use need-based sales techniques to identify products and services that meet client needs.
• Maintain knowledge of banking products and promotions; open new accounts and service existing accounts.
• Meet defined sales and service goals.
• Recommend branch budgetary needs and methods to improve the client experience to supervisors.
• Investigate root causes of customer service issues and implement resolutions, involving supervisors in more complex matters.
• Conduct onboarding activities for new clients.
• Provide backup support to other branches and employees as needed.
• Work on the teller line when needed, operate the teller drawer, and perform specialized teller functions, including researching cash discrepancies and handling complex transactions.
• Perform accurate transactions, balance each day, verify cash totals, and scan daily proof work to the remote capture machine.
• Assist and train colleagues and serve as a mentor.
• Practice ethical sales behaviors consistent with the Bank’s Core Values of Integrity and Honesty.
• Perform other projects and duties as assigned.

Benefits

• Medical, dental, and vision insurance; the bank pays a major portion of healthcare costs, with coverage eligibility beginning the first of the month following 30 days of employment.
• Life insurance provided at no additional cost.
• Accidental death and dismemberment coverage.
• Long-term disability coverage.
• Paid sick and vacation leave.
• 11 holidays.
• Volunteer/service day.
• Employee stock purchase plan.
• 401(k) retirement plan with a 50% match on the first 8% of employee contributions.
• Flexible spending accounts.
• Health savings account.
• Health reimbursement arrangement.
• Supplemental life and other insurance plans.
• Identity theft protection.
• Pet insurance.
• Legal insurance.
• Employee assistance program.
• Employee advocacy program.
• Tickets at Work entertainment discounts.
• AT&T employee discount.
• Wellness discounts for medical premiums and other rewards.
• Employee referral incentive.
• Education assistance.
• Employee Resource Groups.
• Free interest checking.
• Free safe deposit box.
• Free money orders, travelers’ checks, and cashier checks.
• Discount on mortgage origination fee.
• Free online banking and unlimited online bill payment.
• Employee banking perks.