Universal Banker

Ameris Bank•Fayetteville, GA

26d

About The Position

Ameris Bank’s Universal Banker serves as a consultant to customers by conducting financial profiles, identifying needs, and recognizing cross-selling and up-selling opportunities. The role helps attract, expand, and retain customer relationships and contributes to the banking center’s financial growth. The Universal Banker serves as both a Teller and Personal Banker, supporting customer and team needs, and performs other projects and duties as assigned. The position establishes and maintains consumer and business client relationships, communicates with customers and prospective customers, opens and services accounts, and works toward sales and service goals. It also provides teller-line coverage, completes and verifies transactions, supports colleagues, and addresses customer service issues. Ameris Bank describes its culture as purpose-driven, collaborative, inclusive, and focused on integrity, ingenuity, and continuous improvement.

Requirements

At least 1 year of customer service experience.
High school diploma or GED.
Ability to work as a highly motivated team player and develop and maintain collaborative relationships.
Strong written and verbal communication skills.
Intermediate PC proficiency.
Intermediate proficiency in Google Docs and Microsoft Office products.

Nice To Haves

Cash handling or sales experience.
Bachelor’s degree in business or a related field.

Responsibilities

Establish, expand, and retain high-value consumer and business client relationships to support the banking center’s financial growth.
Communicate with current and prospective clients to educate them, ensure understanding, resolve issues, develop customer loyalty, and solicit feedback.
Conduct customer financial profiles and use need-based sales techniques to identify products and services that meet client needs.
Maintain knowledge of banking products and promotions; open new accounts and service existing accounts.
Meet defined sales and service goals.
Recommend branch budgetary needs and methods to improve the client experience to supervisors.
Investigate root causes of customer service issues and implement resolutions, involving supervisors in more complex matters.
Conduct onboarding activities for new clients.
Provide backup support to other branches and employees as needed.
Work on the teller line when needed, operate the teller drawer, and perform specialized teller functions, including researching cash discrepancies and handling complex transactions.
Perform accurate transactions, balance each day, verify cash totals, and scan daily proof work to the remote capture machine.
Assist and train colleagues and serve as a mentor.
Practice ethical sales behaviors consistent with the Bank’s Core Values of Integrity and Honesty.
Perform other projects and duties as assigned.

Benefits

Medical, dental, and vision insurance; the bank pays a major portion of healthcare costs, with coverage eligibility beginning the first of the month following 30 days of employment.
Life insurance provided at no additional cost.
Accidental death and dismemberment coverage.
Long-term disability coverage.
Paid sick and vacation leave.
11 holidays.
Volunteer/service day.
Employee stock purchase plan.
401(k) retirement plan with a 50% match on the first 8% of employee contributions.
Flexible spending accounts.
Health savings account.
Health reimbursement arrangement.
Supplemental life and other insurance plans.
Identity theft protection.
Pet insurance.
Legal insurance.
Employee assistance program.
Employee advocacy program.
Tickets at Work entertainment discounts.
AT&T employee discount.
Wellness discounts for medical premiums and other rewards.
Employee referral incentive.
Education assistance.
Employee Resource Groups.
Free interest checking.
Free safe deposit box.
Free money orders, travelers’ checks, and cashier checks.
Discount on mortgage origination fee.
Free online banking and unlimited online bill payment.
Employee banking perks.