Universal Banker

Farmers National Bank of Canfield•DuBois, PA

11d

About The Position

The Universal Banker opens, maintains, and closes various types of bank accounts; processes teller transactions; generates referrals for new business; and supports other tellers with sales and referral techniques. The role provides excellent customer service and helps coordinate branch sales, service, and operational activities. It includes teller, vault, ATM, account-opening, security, compliance, and staff-support responsibilities.

Requirements

High school diploma or GED.
At least one year of retail banking experience, including cash handling.
Ability to accept and give instructions, reason and solve problems, and oversee and assist others.
Ability to prepare a cash order or manifest.
Complete required training and maintain compliance with applicable rules and regulations.

Nice To Haves

Previous supervisory experience.
Previous sales experience.
Notary credentials, if serving as a notary.

Responsibilities

Run a teller cash drawer to meet the branch’s daily staffing needs.
Sign official checks up to $50,000 and complete teller overrides.
Process transactions involving savings, checking, and holiday savings accounts; loan payments; safe deposit box rental payments; tax deposits; and withdrawals.
Cash checks in accordance with FNB check-handling procedures; sell money orders and official checks; and collect applicable fees.
Ensure tellers balance daily, help locate discrepancies, ensure differences are properly initialed, and report them to the manager when required.
Promote a work environment focused on superior customer service and teamwork.
Keep the teller area and personnel organized and professional in accordance with bank policies, including dress code and cell phone usage policies.
Handle vault cash under dual control, including vault transactions, cash orders and shipments, audits, and proper strapping and dating of currency denominations from tellers to the Federal Reserve.
Secure negotiable instruments, safe deposit box records, and confidential work-area records daily; assist customers with safe deposit box rentals according to the FNB manual.
Ensure staff know and follow dual-control policies wherever those procedures apply.
Open and close the branch following proper security procedures.
Maintain knowledge of daily branch, vault, and ATM operations.
Meet personal daily sales referral goals and assist or coach tellers in meeting their individual goals.
Coordinate with the branch manager on sales and service operations as needed.
Communicate policy and procedure changes and product knowledge to staff.
Use sound judgment to resolve client and employee issues.
Maintain knowledge of bank products and services and identify cross-selling opportunities.
Make outbound sales calls to current and prospective clients.
Open new accounts, perform account maintenance, cross-sell products, and discuss available services.
Prepare new-account documents accurately and promptly.
Serve as a notary if properly credentialed.
Complete weekly, monthly, and quarterly operational duties in accordance with bank policy.
Complete mandatory and elective training, including Bank Secrecy Act and Anti-Money Laundering training, and comply with applicable rules and regulations.
Maintain regular, predictable attendance.
Complete other assigned duties.