Universal Banker

CENTRAL BANCOMPANY, INC.•Ladue, MO

11d•Onsite

About The Position

Central Bank of St. Louis is a community-focused financial institution serving individuals and businesses throughout the St. Louis region. The Universal Banker delivers customer service across teller transactions and personal banking services, serving as a primary customer contact for everyday transactions and identifying financial needs to recommend suitable products and services. The role supports relationship building and branch growth and is accountable for meeting referral goals. All relationships and activities must follow bank policies, procedures, systems, the corporate code of conduct, Bank Secrecy Act requirements, and applicable state and federal laws and regulations. The position requires regular in-person attendance at the assigned branch location. The banker processes transactions, opens and maintains consumer accounts, supports customers in person and by phone, maintains a cash drawer, participates in referral programs, and follows fraud-prevention, security, and regulatory procedures.

Requirements

High school diploma or equivalent.
Strong customer service and relationship-building skills.
Ability to identify customer needs and recommend appropriate solutions.
Strong attention to detail and accuracy in transaction processing.
Demonstrated proficiency in English, including reading, writing, speaking, and comprehension.
Ability to balance service and sales responsibilities in a fast-paced environment.
Sound judgment and ability to handle confidential information appropriately.
Ability to accurately identify, count, and handle U.S. currency and coin in accordance with established procedures.
Basic math and computer proficiency.
Ability to operate standard banking and office equipment.
Ability to meet referral performance expectations and goals.
Regular in-person attendance at the assigned branch location.
Regular and reliable attendance and punctuality.

Nice To Haves

Prior banking, cash handling, or customer service experience is preferred.
Sales or referral experience is a plus.

Responsibilities

Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments, while minimizing operational errors.
Open and maintain consumer accounts accurately and compliantly, providing a positive onboarding experience.
Engage customers to identify financial needs and recommend appropriate products and services.
Participate in referral programs, meet established goals, and contribute to branch sales performance.
Maintain and balance a cash drawer in accordance with established limits and procedures.
Provide customer service in person and by phone, resolving issues professionally and with care.
Maintain working knowledge of bank products, services, and applicable regulations.
Follow established fraud-prevention procedures, identify suspicious activity, and adhere to security protocols.
Comply with applicable banking regulations, including Bank Secrecy Act requirements and information security standards.
Meet referral performance expectations and goals.
Assume additional responsibilities, duties, or projects as they arise.
Maintain regular and reliable attendance and punctuality.