Universal Banker

Bluestone Bank • Norton, MA

12d • $19 - $22

About The Position

Bluestone Bank is hiring a Universal Banker to provide retail banking services and products and serve as a financial relationship contact for customers. The role involves understanding customer needs, building relationships, recommending and opening appropriate products and services, answering questions, resolving issues, and processing teller transactions. Training is provided, with opportunities to advance through Universal Banker levels. Saturday morning availability is required, and the employee may provide coverage at any required branch location.

The stated pay range is $18.50 to $21.50 per hour. Pay level may depend on factors including education, qualifications, certifications, experience, sales or revenue-based metrics, and business needs. The posting describes possible starting levels based on experience: trainee for applicants without experience, a mid-tier level for those with a year or more of experience, and Senior Universal Banker for those with three or more years.

Requirements

• Six months or more of customer service experience.
• High school diploma or equivalent.
• Strong customer service and excellent communication skills.
• Ability to quickly learn and properly use various software programs.

Nice To Haves

• Bilingual in Spanish or Portuguese.
• At least one year of experience may qualify the applicant to start at the mid-tier level; three or more years may qualify the applicant to start at the Senior Universal Banker level.

Responsibilities

• Lead and participate in prompt, courteous customer service in accordance with service expectations.
• Learn and use the Bank’s systems to service customers effectively.
• Research and resolve customer inquiries and problems.
• Follow compliance regulations and operational policies and procedures.
• Cross-sell Bank products and services to meet customer needs.
• Process financial transactions accurately and on time, balancing within percentage guidelines.
• Assist with day-to-day branch operations.
• Provide coverage at any location required.
• Perform additional duties as requested.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive medical coverage with deductible reimbursement.
• Dental coverage.
• Vision coverage.
• Employer matching 401(k) plan.
• Training and professional development opportunities, including tuition reimbursement.
• Paid time off.
• Paid volunteer hours.
• 11 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED