Universal Banker

Farmers Logo 2022•Dubois, PA

10d

About The Position

Responsible for opening, maintaining, and closing various types of bank accounts efficiently and professionally; generating referrals for new business opportunities; processing teller transactions; assisting and coaching tellers on sales and referral techniques; and providing excellent customer service. The position handles teller, vault, ATM, account, sales, service, and branch operations while maintaining compliance with bank policies and applicable regulations.

Requirements

High school diploma or General Education degree (GED).
Minimum of one year of retail banking experience, including cash handling.
Above-average teller skills and the ability to accept and give instructions.
Reasoning and problem-solving skills.
Desire and ability to oversee and assist others.
Ability to prepare a cash order/manifest.
Complete mandatory and elective training, including BSA and Anti-Money Laundering training, and maintain compliance with applicable rules and regulations.

Nice To Haves

Previous supervisory experience is highly preferred.
Previous sales experience is highly preferred.
Notary credential, if serving as a notary.

Responsibilities

Run a teller cash drawer to meet the branch’s daily staffing needs.
Exercise authority to sign official checks up to $50,000 and complete teller overrides.
Accept and process transactions involving savings, checking, and holiday savings accounts; loan payments; safe deposit box rental payments; tax deposits; and withdrawals.
Cash checks in accordance with FNB check-handling procedures; sell money orders and official checks; and collect applicable fees.
Ensure tellers balance daily, help locate differences, ensure differences are properly initialed, and report them to the manager immediately when required.
Promote a work environment conducive to superior customer service and teamwork.
Maintain an organized and professional teller area and staff appearance in accordance with bank policy, including dress code and cell phone usage policy.
Handle vault cash under dual control, including vault transactions, cash orders and shipments, audits, and proper strapping and dating of currency denominations from tellers to the Federal Reserve.
Secure negotiable instruments, safe deposit box records, and confidential work-area records each day.
Assist customers with safe deposit box rentals in accordance with the FNB safe deposit box manual.
Ensure staff members know and follow dual-control policies wherever required.
Open and close the branch following proper security procedures.
Maintain knowledge of daily branch, vault, and ATM operations.
Meet individual daily sales and referral goals and assist or coach tellers to meet their goals.
Coordinate with the branch manager regarding sales and service operations as needed.
Communicate policy or procedure changes and product knowledge to staff.
Use sound judgment to resolve client and employee issues.
Maintain knowledge of bank products and services and identify opportunities to cross-sell them.
Make outbound sales calls to current and prospective clients.
Open new accounts, complete account maintenance, cross-sell products, and discuss available services.
Prepare new-account documents accurately and promptly.
Serve as a notary if properly credentialed.
Complete weekly, monthly, and quarterly operational duties in accordance with bank policy.
Complete mandatory and elective training, including Bank Secrecy Act and Anti-Money Laundering procedures, and comply with applicable rules and regulations.
Maintain regular, predictable attendance.
Complete other duties as assigned.