Branch Service Specialist (Universal Banker)

Msgcu • Canton, MI

9d • Onsite

About The Position

Michigan Schools & Government Credit Union (MSGCU) is seeking a Branch Service Specialist (Universal Banker) to perform a broad range of member sales and service functions along with teller transactions. The role focuses on listening to identify member needs, asking questions, and recommending products and services that help members achieve financial success and build loyal relationships.

Member service duties include processing loan applications, opening memberships and IRAs, setting up automated services, and supporting the Call Center as needed. The specialist explains membership ownership options and eligibility requirements and ensures required paperwork, documentation, and signatures are accurate and complete. Teller duties include completing transactions according to MSGCU service standards and balancing the drawer and checks at the end of the day.

The specialist builds trusting member relationships, handles complaints, and works with members to resolve issues. Using a consultative approach, the role identifies member needs and cross-sells relevant MSGCU products and services, including Credit Life, Credit Disability, and GAP when appropriate. The position may occasionally involve travel throughout MSGCU’s service area to support other branches.

The role is based in an office and branch environment. Work involves sitting most of the time, with brief periods of walking or standing, and may occasionally require lifting or moving up to 10 pounds. Team members may be exposed to potentially hazardous conditions such as robbery and receive annual instructions and procedures to minimize risk.

Requirements

• High school diploma or GED.
• At least 6 months of experience as a teller in a financial institution or as a retail sales representative or cashier.
• Additionally, either 2 years of retail sales experience, an associate degree (preferably in Business Administration, Marketing, Accounting, or Finance), or 1 year of member/customer-facing experience within financial services.

Responsibilities

• Perform member sales and service functions and teller transactions.
• Listen to members, ask questions, identify their needs, and recommend relevant products and services.
• Process loan applications; open memberships and IRAs; set up automated services; and support the Call Center as needed.
• Explain membership ownership options and eligibility requirements and ensure paperwork, documentation, and signatures are completed accurately.
• Complete teller transactions, including cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and maintaining member accounts.
• Balance the teller drawer and checks at the end of the day.
• Build trusting relationships and handle member complaints by working toward mutually beneficial solutions.
• Use a consultative approach and knowledge of MSGCU products and services to cross-sell solutions that meet member needs.
• Offer Credit Life, Credit Disability, and GAP when they are in the member’s best interest and protect MSGCU.
• Generate new business by asking for business and referrals.
• Occasionally travel throughout MSGCU’s service area to support other branches as business needs require.

Benefits

• Competitive salaries; base hourly pay begins at $18.65 per hour.
• Eligible to earn incentives through a variable compensation plan.
• Medical, dental, and vision coverage beginning on the first day.
• Option to choose an HSA-eligible medical plan with no monthly premium for the employee and family.
• For team members at least 21 years old, a 3% MSGCU contribution and a 100% match on the next 7% contributed to a 401(k).
• 12 paid holidays.
• Up to 120 hours of PTO during the first year of service, prorated based on start date.
• Retirement plan contributions.
• Discounts on loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED