Universal Banker - Hamilton Branch

FIRST PEOPLES BANK•Collegedale, TN

2d•Onsite

About The Position

The Universal Banker is a customer-focused role at the Hamilton Branch that combines teller and personal banker responsibilities. The position delivers personalized banking solutions, builds customer relationships, handles account services and transactions, and promotes bank products and services to meet customer needs and support branch success. The role reports to the Branch Manager and has no supervisory responsibilities. Candidates must be able to pass a background check and credit screening. This is a full-time position. Typical hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with rotating Saturdays from 8:30 a.m. to 12:00 p.m. Wednesdays are typically scheduled off during weeks that require Saturday work. Occasional travel may be required for training, staff meetings, or to assist at other branch locations. Duties, responsibilities, activities, and work hours may change.

Requirements

One year of experience in banking, customer service, or a related field.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Commitment to a collaborative team environment and a positive approach.
Effective problem-solving skills and ability to work well under supervision.
Excellent verbal and written communication abilities.
Meticulous attention to detail and reliable organizational skills.
Ability to multitask and meet strict deadlines in a fast-paced environment.
Flexibility to work weekends and adjust schedules as needed.
Consistent and dependable attendance.
Must be able to pass a background check and credit screening.

Responsibilities

Provide a welcoming and professional customer experience in person and over the phone.
Identify customer needs and recommend appropriate products and services.
Research and resolve customer inquiries with care and efficiency.
Open, maintain, and service checking, savings, and certificate of deposit accounts.
Assist with safe deposit box services.
Process teller transactions accurately and efficiently using cash recyclers, branch capture systems, cash counters, and cash advance equipment.
Assist customers with online and mobile banking services and troubleshoot issues as needed.
Comply with bank policies, procedures, and applicable regulations, including BSA, CIP, OFAC, and Fair Lending.
Complete required training promptly and participate in ongoing development opportunities.
Perform additional duties as assigned.