Branch Service Specialist (Universal Banker)

Msgcu•Sterling Heights, MI

9d•Onsite

About The Position

The Branch Service Specialist (Universal Banker) performs a broad range of member sales and service functions, along with teller transactions, to deliver a positive member experience. The role focuses on listening to identify member needs, asking questions, and recommending products and services that build loyal relationships. Member service duties include processing loan applications, opening memberships and IRAs, setting up automated services, and supporting the Call Center as needed. The specialist explains membership ownership options and eligibility requirements and ensures required paperwork, documentation, and signatures are accurate and complete. Teller duties include processing transactions such as check cashing, deposits, withdrawals, member payments, certificate of deposit transactions, and account maintenance, as well as balancing the drawer and checks at the end of the day. The specialist builds trusting member relationships, handles complaints and resolves issues, and uses a consultative approach to identify member needs and recommend relevant products and services. The role also generates new business by asking for business and referrals. Work is performed in an office and branch environment, with occasional travel throughout MSGCU’s service area to support other branches as business needs require.

Requirements

High school diploma or GED.
At least 6 months of experience as a teller in a financial institution or as a retail sales representative/cashier.
Either 2 years of retail sales experience, an Associate degree (preferably in Business Administration, Marketing, Accounting, or Finance), or 1 year of member/customer-facing experience within financial services.

Responsibilities

Perform member sales and service functions and teller transactions to deliver the desired member experience.
Listen to members, ask questions, identify needs, and cross-sell appropriate products and services.
Process loan applications, open new memberships and IRAs, set up automated services, and support the Call Center as needed.
Explain membership ownership options and eligibility requirements and ensure paperwork, documentation, and signatures are accurate and complete.
Process teller transactions, including check cashing, deposits, withdrawals, member payments, certificate of deposit transactions, and member account maintenance.
Follow MSGCU service standards and balance the drawer and checks at the end of the day.
Build trusting relationships, handle member complaints, and resolve issues by identifying mutually beneficial solutions.
Offer Credit Life, Credit Disability, and GAP when appropriate to the member’s interests and MSGCU’s protection.
Generate new business by asking for business and referrals.
Occasionally travel throughout MSGCU’s service area to support other branches as business needs require.

Benefits

Competitive salaries.
Generous vacation time.
Retirement plan contributions.
Discounts on loans.
Base hourly pay begins at $18.65 per hour.
Eligible to earn incentives through a variable compensation plan.
Medical, dental, and vision coverage beginning on the first day.
Option to choose an HSA-eligible medical plan with no monthly premium for the employee and family.
For team members at least 21 years old, a 3% MSGCU contribution and a 100% match on the next 7% contributed to a 401(k).
12 paid holidays.
Up to 120 hours of PTO during the first year of service, prorated based on start date.