Universal Banker

COMMUNITY NATIONAL BANK•Lubbock, TX

27d•Onsite

About The Position

Under general supervision and in accordance with established policies and procedures, the Universal Banker provides a variety of customer service functions. The role answers customer questions and explains available products and services to help meet customer needs. It performs the duties of a New Account Representative, Customer Service Representative, and Teller in a professional and helpful manner.

Requirements

Present a professional appearance.
Be highly organized and self-starting.
Be customer-oriented and able to multitask.
Be proficient in Fiserv Operation-related processes.
Maintain confidentiality.
Be able to count large sums of money.
Deal effectively and tactfully with customers and personnel in other departments.
Work effectively in a team environment.
Maintain good customer service when conditions are unfavorable, such as computer or phone system problems or short staffing.
Remain stationary for extended periods to process work and assist customers.
Occasionally move office equipment, files, or similar items weighing more than 10 pounds.

Responsibilities

Stay current on and comply with applicable banking laws and regulations, as well as CNB policies and procedures.
Greet customers entering the lobby and provide helpful, professional service for banking needs other than lending; direct lending matters to the Lending Department.
Explain account options, ownership types, and CNB products and services other than lending.
Process new accounts, prepare paperwork, and assist customers with required signatures.
Open IRA and HSA accounts and explain applicable legal requirements.
Process check orders and account maintenance, including name, address, and signer changes.
Order debit cards and process documentation for lost, closed, or stolen debit cards; process gift cards.
Process customers through the CIP program.
Address customer questions or concerns regarding online banking and bill pay.
Open safe deposit boxes, grant access to existing boxes, monitor past-due status, and process payments.
Process wires, stop payments, and incoming mail transactions.
Perform teller functions, including customer verification, deposits, withdrawals, loan payments, check cashing, and cash-drawer balancing.
Process cash transactions using the Cash Recycler; handle large sums of cash and balance the drawer daily.
Assist with end-of-day duties, including balancing the cash drawer, running the coin machine, printing required reports, and processing paperwork to verify teller batches.
Maintain regular and punctual attendance, work cooperatively with others, and work overtime as needed.
Perform other duties as required or assigned that are reasonably within the scope of the job classification.