Universal Banker Float - Cedar Falls/ Waterloo, IA

Lincoln Savings Bank•Cedar Falls, IA

27d

About The Position

The Universal Banker serves as a trusted relationship partner, building connections with customers and supporting the financial well-being of individuals, families, farms, and small businesses. The role involves listening to customers, understanding their needs, and recommending practical, goal-based banking solutions. It combines personalized service and broad banking knowledge to support transactions, account management, and digital banking education in a welcoming, relationship-focused branch environment. The Universal Banker works collaboratively with branch teammates and bank specialists to provide well-rounded customer support while maintaining accuracy, operational integrity, and compliance. The position travels between branches as needed and provides thoughtful follow-up and high-quality service to strengthen customer loyalty and support the community.

Requirements

High school diploma or equivalent.
Customer service experience.
Prior cash-handling experience.
Ability to obtain Nationwide Multistate Licensing System (NMLS) registration.
Excellent customer service skills.
Strong organizational skills.
Detail-oriented, with a high degree of accuracy.
Ability to occasionally lift and/or move items over 10 pounds without reasonable accommodation.
A proven track record of referring clients to all business lines while meeting or exceeding sales goals.
Ability to take initiative and use sound judgment in decision-making and higher-level problem-solving.
Highly effective and professional written and verbal communication skills.
Valid driver’s license.

Responsibilities

Greet customers and provide a welcoming, high-quality customer service experience.
Accurately operate and balance a teller drawer daily, and balance the vault, coin machine, and ATM.
Complete and ensure the accuracy of batching and scanning teller work through the Branch Capture System.
Process customer transactions accurately and professionally while maintaining a high level of customer service.
Answer complex customer inquiries regarding interest rates, service charges, account transactions, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
Open consumer and commercial deposit accounts accurately.
Identify referral opportunities, refer clients to additional retail and bank services, and complete client follow-up.
Promote and use Salesforce and LSB360.
Cross-sell to referral partners when appropriate and complete client follow-ups as needed.
Provide consultative call support by asking clarifying questions, identifying caller needs, and routing calls accurately and efficiently when necessary.
Serve as a resource for training.
Comply with internal controls, operational procedures, and risk management policies.
Travel between branches to provide assistance as needed.