Float Universal Banker

Farmers Logo 2022 • Howland, OH

1d • Onsite

About The Position

This position performs Universal Banker duties while traveling as needed among multiple offices in the Trumbull County market, potentially visiting multiple locations in one workday. The role provides customer service by processing transactions, identifying customer needs, and recommending appropriate products and services. It opens, maintains, and closes transaction and deposit accounts, directs teller work, supports orderly teller and vault operations, generates referrals, and coaches tellers on sales and referral opportunities.

The position supports sales and service operations in coordination with the assigned Branch Manager. It assists customers with account and loan needs, handles certificates of deposit, IRA transactions, and safe deposit box rentals, and helps resolve customer questions and complaints. It is responsible for teller balancing, vault and ATM cash controls, branch security procedures, and adherence to dual-control policies. The role may open and close the branch, authorize specified official checks and CD transactions, complete STeller overrides, make outbound sales calls, and run a teller window as needed. Work schedule flexibility is required to accommodate branch staffing needs.

Requirements

• High school diploma or GED.
• At least two years of retail banking experience as a teller or in a customer-contact or sales position.
• Strong knowledge of bank products and services, including their features and benefits.
• Ability to lead and motivate a team and actively participate in the bank's referral program.
• Excellent judgment and decision-making, time-management, and organizational skills.
• Ability to present a professional image and maintain confidentiality.
• Strong communication skills to educate staff about policy and procedure changes.
• Strong knowledge of daily branch, vault, and ATM operations.
• Sound judgment in resolving customer and employee issues.
• Ability to travel as needed between multiple offices in the Trumbull County market.
• Flexibility with work schedules to accommodate branch staffing requirements.

Nice To Haves

• College degree preferred.
• At least one year of experience opening new accounts, sales, and operations preferred.
• Previous supervisory and sales experience highly preferred.

Responsibilities

• Provide customer service, process transactions, recognize customer needs, and recommend appropriate products and services.
• Open, maintain, and close transaction and deposit accounts; prepare required account documents based on customer needs.
• Participate in referral and sales programs, campaigns, and training to meet sales goals.
• Coordinate sales and service operations with the assigned Branch Manager.
• Coach tellers on daily sales referral goals, referral techniques, and customer service.
• Assist customers with loan-related questions and processes, explain the loan application process, and identify opportunities for further exploration.
• Prepare contracts; renew IRA Certificates and handle related IRA transactions.
• Open and redeem Certificates of Deposit and calculate interest.
• Assist customers with safe deposit box rentals in accordance with the bank's manual.
• Secure negotiable instruments, safe deposit box records, and confidential records at the end of each day.
• Balance vault cash, ATM, and branch totals, and complete monthly teller cash audits.
• Manage vault cash under dual control, including vault transactions, cash orders and shipments, audits, and currency handling.
• Respond empathetically to customer requests and complaints, conduct research and follow-up, and work toward satisfactory resolutions.
• Ensure tellers balance daily, help locate differences, confirm differences are properly initialed, and report issues to the manager when required.
• Monitor lobby activity and adjust time spent on transactions to serve waiting customers efficiently.
• Use knowledge of competing banks' products, promotions, and operations to make recommendations and strengthen the bank's position in the market.
• Ensure staff know and follow dual-control policies and procedures.
• Open and close the branch using proper security procedures.
• Sign authorized official checks and CDs up to $50,000 and complete STeller overrides.
• Make outbound sales calls to current and prospective customers.
• Run a teller window as needed.
• Travel among multiple offices in the Trumbull County market and adjust work schedules to accommodate branch staffing needs.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED